- Agentforce
Agentforce 1 Edition is the $550 per user per month tier Salesforce introduced in 2025 to sell CRM and agentic AI as one line item instead of a base license plus a stack of add-ons. On September 3, 2026, Salesforce replaced it on its United States pricing pages with a new top tier called Max, priced at the same $550, and the old name now appears only on regional pricing pages and on the Agentforce pricing page itself.
That timing matters more than the price. If you’re reading a $550 quote today, the edition behind it depends on which Salesforce page your rep is quoting from and which cloud the seats sit in. The credit entitlement attached to that $550 is published three different ways across Salesforce’s own live pages.
This article works through what the money buys, where the numbers disagree, what the seat math looks like at real headcounts, and when a bundled edition beats buying the same capability piece by piece. Treat it as a working reference, built from the live pages on the day of writing.
Every figure below was read directly from a Salesforce-owned page on September 4, 2026 and is labeled with the page it came from. Where Salesforce’s pages contradict each other, the contradiction is printed rather than smoothed over.
What $550 Per User Per Month Actually Buys You
Agentforce 1 Edition was built as a bundle, and the bundle is the product. Six things travel inside it, and each one has a standalone price you can look up, which is what makes Agentforce 1 Edition pricing checkable line by line. The same six layers apply whether you’re quoting the Agentforce 1 Sales Edition or the Agentforce 1 Service Edition.
- A full CRM edition for the cloud you are buying, at the top of that cloud’s feature set, with the platform limits and object access that go with it
- The Agentforce add-on for that cloud, which Salesforce lists separately at $125 per user per month and which turns metered employee AI usage into unmetered employee AI usage
- A pooled credit entitlement granted at the organization level once a year rather than per seat, sized in millions of credits
- Data Cloud, now sold as Data 360, with its own credit allowance for ingestion, harmonization and identity resolution
- Slack at the enterprise tier, bundled rather than contracted alongside
- Tableau Next for analytics, again bundled rather than bought as a separate SKU
The Agentforce pricing page prints the headline as “from $550 user/month” with “2.5M Flex Credits per org per year” and states that the Agentforce add-on is included. That word “from” is doing real work. Field Service sits at a different number, and the credit line differs by cloud, both of which are covered further down.
Standalone reference prices from the same Salesforce Agentforce pricing page are worth holding in your head for the rest of this article: Flex Credits at $500 per 100,000 credits, customer conversations at $2 each, an Agentforce User License at $5 per user per month for people who need agent access without a full CRM seat, Agentforce add-ons at $125 per user per month, Industries add-ons at $150, and Salesforce Foundations at $0. A standard agent action consumes 20 Flex Credits; a voice action consumes 30.
What Changed on September 3, 2026
The edition lineup moved underneath this question while the question was still being asked. Here is the sequence in order, with the dates Salesforce published.
- June 17, 2025. Salesforce announces a pricing update effective August 1, 2025. Enterprise and Unlimited editions for Sales, Service, Field Service and selected Industries clouds rise by an average of 6%. Foundations, Starter and Pro are untouched.
- August 1, 2025. Agentforce 1 Editions go on sale at $550 per user per month, described as everything in the Agentforce add-ons plus one million Flex Credits per org per year and Data Cloud with 2.5 million Data Services Credits per org per year.
- September 3, 2026. Salesforce consolidates the lineup into Core at $195, Advanced at $395 and Max at $550, bundling Slack, Tableau Next, Premier Success Plans, enterprise security and native AI into each tier.
- The same announcement. Core is positioned against legacy Enterprise, Advanced against legacy Unlimited, and Max against the tier it replaces. Salesforce writes that Max “maintain[s] pricing from Agentforce 1 Edition while delivering nearly 60% more value”.
- The same announcement, on existing customers. “Agentforce 1 Edition customers can upgrade at no extra cost to our new Max edition, with up to $500 in added value,” and “Existing customer pricing on legacy editions remains unchanged.”
- Fall 2026. Industry edition pricing under the new lineup is scheduled to follow later this fall.
Two practical consequences fall out of that ledger for anyone comparing Salesforce Agentforce pricing today against a quote written three months ago.
A United States buyer starting fresh today cannot select Agentforce 1 Edition on the Sales or Service pricing page, because it is no longer printed there. An existing Agentforce 1 Edition holder is not being repriced, and has an upgrade path to Max that Salesforce describes as costing nothing extra. The September 2026 editions announcement is the primary source for both statements.
Where Agentforce 1 Still Appears and Where It Has Gone
This is the part that causes the most confusion in live deals, so it is worth laying out page by page. Every row below was read on September 4, 2026.
Salesforce page | Top tier listed | Price | Credit line exactly as printed |
|---|---|---|---|
salesforce.com/sales/pricing/ | Max | $550 user/month | 2.75M Flex Credits per org per year |
salesforce.com/service/pricing/ | Max | $550 user/month | 2.75M Flex Credits per org per year, now 1GB data storage/user |
salesforce.com/agentforce/pricing/ | Agentforce 1 Editions | from $550 user/month | 2.5M Flex Credits per org per year |
salesforce.com/in/sales/pricing/ | Agentforce 1 Sales | $550 user/month | 1M Flex Credits & 2.5M Data Cloud Credits per org per year |
salesforce.com/ap/service/pricing/ | Agentforce 1 Service | $550 user/month | 2.5M Flex Credits per org per year |
salesforce.com/service/field-service-management/pricing/ | Agentforce 1 Field Service | $650 user/month | 1M Flex Credits & 2.5M Data Cloud Credits per org every year |
Four readings come out of that Agentforce 1 Edition pricing table. The United States Sales and Service pages have fully transitioned and no longer print Enterprise, Unlimited or Agentforce 1 at all.
Regional pages such as the India Sales Cloud pricing page still print the older ladder of Free, Starter, Pro, Enterprise at $175, Unlimited at $350 and the Agentforce 1 Sales Edition at $550, with no Core, Advanced or Max. The equivalent regional Service ladder ends at the Agentforce 1 Service Edition, also $550.
And Field Service has not moved to the new naming at all, keeping Agentforce 1 Field Service at $650 above Field Service Plus at $230.
Ask your rep which page the quote was built from before you compare it against anything you’ve read online. VALiNTRY360 opens every licensing review with that single question, because the answer decides which comparison is even valid. A $550 line item means a different bundle on a United States Service quote in September 2026 than it did on the same quote in July.
The Six Layers Stacked Inside the Bundle
Pulling the bundle apart is the only honest way to judge the price, because each layer has a market rate you can check. Work down the stack in the order the money flows.
- The CRM edition underneath. For the Agentforce 1 Sales Edition on regional pages this is Unlimited-class functionality at $350 per user per month. Everything above that line is what the extra $200 is buying. On United States pages the equivalent base is now Advanced at $395, which changes the arithmetic before a single agent is switched on.
- The Agentforce add-on. Listed at $125 per user per month on its own. Its function is to remove metering from employee-facing agent usage, so an internal user asking an agent forty questions a day does not generate a running credit charge.
- The pooled credit entitlement. Granted once a year at the organization level, with every seat drawing from the same pool. This is the layer people misread most often, and it gets its own section below.
- Data 360. The former Data Cloud, carrying its own credit allowance for ingestion, harmonization, identity resolution and retrieval. Agents that answer from data outside the CRM depend on this layer entirely, and the shift from Data Cloud to Data 360 changed how that grounding works in practice, which our team covers in how Salesforce Data Cloud evolves into Data 360.
- Slack Enterprise+. Bundled at the top tier instead of contracted separately. The India Sales page names it in the Agentforce 1 Sales entitlement, so this is a stated inclusion and not an inference. For a company already paying for Slack at that tier, the layer is a genuine offset.
- Tableau Next. Bundled the same way, and named in the same entitlement line. For a company that already runs Tableau it offsets a contract. For one that runs Power BI or nothing, it is shelfware inside the price.
Run the subtraction on regional pricing and it comes out clean. Unlimited at $350 plus the add-on at $125 is $475. The bundled edition is $550.
So layers three through six, the pooled credits, the Data 360 allowance, Slack and Tableau Next, cost you $75 per user per month, or $900 a year per seat.
At 100 seats that’s $90,000 a year for four products. On regional pages the pooled credit inside that $75 is the 1 million Flex Credits and 2.5 million Data Cloud Credits the India Sales page prints, which is a different figure from the 2.5 million Flex Credits the Agentforce pricing page prints. Price the layer against the number in your own contract.
What a Full Agentforce Stack Looks Like in Production
Salesforce publishes a customer story about Engine, a travel services company, that is unusually useful for this question, because Engine deployed the shape of workload the top-tier bundle is designed for: customer-facing agents and employee-facing agents running at the same time, grounded in Data 360, surfaced through Slack, reported through Tableau Next. Salesforce does not state which edition Engine bought, and nothing below should be read as a claim about the Agentforce 1 Sales Edition or the Agentforce 1 Service Edition. What it does show is what the bundled stack looks like when all of it is actually used.
The situation. Engine handles more than half a million requests from travelers per year. Its client services team was spending its capacity on routine reservation changes while complex cases waited.
At the same time its sales team grew fivefold in a single year, from 50 to over 250 sellers, and that growth put pressure on the HR, IT, operations and finance functions supporting them.
What they built. Working with implementation partner Astound Digital, Engine launched its first agent, Eva, in 12 days. Eva is customer-facing and handles reservations and recommendations.
Two further agents, Mae and Cloe, run inside Slack for employees, covering HR, IT, finance and case support. The underlying products named in the story are Agentforce on the Salesforce Platform, Slack, Sales Cloud, Data 360 and Tableau Next.
How they controlled quality. Engine’s testing discipline is the detail worth copying. Sarah Morton, Senior Salesforce Administrator at Engine, describes it plainly: “Neither customers, nor employees, will interact with a new Agentforce topic before we’ve tested it about 100 times using different tones, with typos, without typos, and logged in versus logged out.” That is a rehearsal standard, and it is the reason a customer-facing agent can be trusted with half the case load.
Area | Outcome as published by Salesforce |
|---|---|
Customer case handling | Eva manages over 50% of customer cases end to end |
Employee time | Slack agents save 30 minutes per day |
Speed to first agent | First agent live in 12 days with an implementation partner |
Scale absorbed | Sales team grew from 50 to over 250 sellers in one year |
Cost effect | Salesforce’s Agentforce customer success roundup puts the deployment at a 15% reduction in average handle time and an estimated $2 million in annual cost savings |
Set that against the bundle. Engine is using employee agents heavily, which is precisely what the $125 add-on layer unmeters, and it is using Data 360, Slack and Tableau Next, which are three of the six bundled layers.
A company running one customer-facing chatbot and nothing else would leave four of those six layers untouched at the same price.
The Engine customer story is the source for every figure above except the handle time and savings estimate, which come from Salesforce’s success roundup. VALiNTRY360 uses deployments of this shape as the reference pattern when sizing a client’s agent program, and the sequencing that gets a team there is set out in our guide to Agentforce implementation for enterprise ROI.
Why the Credit Entitlement Is the Number Buyers Get Wrong
The credit allowance is granted per organization per year, and it does not multiply with headcount. That one sentence overturns most of the arithmetic people bring to Agentforce 1 Edition pricing.
Take the 2.5 million Flex Credits printed on the Salesforce Agentforce pricing page. At 20 credits per standard action, that entitlement covers 125,000 standard agent actions across the whole company for the year. At 30 credits per voice action, the same pool covers roughly 83,000 voice actions.
Spread those 125,000 actions across 400 seats and each seat gets about 312 actions for the year, which is just over one a working day.
Spread the same pool across 40 seats and each seat gets more than 3,100. The pool is fixed. Only the divisor moves.
Overage is bought at the published rate of $500 per 100,000 Flex Credits, which works out to 5,000 additional standard actions per $500. A company that budgets the seat cost carefully and the credit consumption loosely will meet that rate partway through the year and treat it as a surprise. That’s the published price of the thing being consumed, and it sits in the same table as the $550.
Forecasting expected action volume before signature is ordinary diligence. It belongs in the same exercise as cutting Salesforce license and maintenance costs rather than in a post-go-live review. The historical figures matter here too: the June 2025 pricing announcement put the original Agentforce 1 Editions entitlement at one million Flex Credits per org per year plus Data Cloud with 2.5 million Data Services Credits, and regional pages still print that pairing today.
What the Seat Math Looks Like at 10, 25, 100 and 400 Users
Annual license cost at $550 per user per month is simple multiplication.
What it hides is the credit-per-seat effect, so the license column and the capacity columns belong in the same table. Figures use the 2.5 million credit entitlement printed on the Salesforce Agentforce pricing page and the 20-credit standard action rate. This is the part of Agentforce 1 Edition pricing that a per-seat quote never shows you.
Seats | Annual license cost at $550 | Standard actions available per seat per year | Actions per seat per working day | Cost per seat per action at entitlement |
|---|---|---|---|---|
10 | $66,000 | 12,500 | About 48 | $0.53 |
25 | $165,000 | 5,000 | About 19 | $1.32 |
100 | $660,000 | 1,250 | About 5 | $5.28 |
400 | $2,640,000 | 312 | Just over 1 | $21.12 |
The last column is the one to sit with. Assuming a 260-day working year and full consumption of the entitlement, a ten-seat deployment pays about 53 cents of license cost per agent action, while a 400-seat deployment pays over $21 for the same action before a single credit of overage is bought.
Seat count buys people who can reach the pool. The pool itself stays the size Salesforce granted it, so past a certain headcount every new seat is paying full license rate for a share of capacity that keeps shrinking, and the gap gets closed with overage at $500 per 100,000 credits.
Two numbers change that picture. If your 400 seats only produce 60,000 actions a year between them, the entitlement covers you twice over and the per-action figure above is meaningless.
If they produce 400,000, you’ll buy roughly 5.5 million credits of overage on top, which is about $27,500. Forecast the action volume, then the seat count, in that order.
Which Costs Follow Headcount and Which Sit at the Org Level
Salesforce prices this bundle on two different axes at once, and conflating them is how budgets go wrong. The per-seat axis covers the top-tier license itself at $550 in whichever cloud you buy it, the Agentforce add-on when bought separately at $125, Industries add-ons at $150, and Agentforce User Licenses at $5 for people who need agent access without CRM access. Every one of those numbers multiplies by the number of people you assign.
The org-level axis covers the Flex Credit entitlement, the Data 360 credit allowance, and the data storage grant. None of those multiply.
Adding a hundred users to a Max deployment adds $660,000 a year in license cost and zero additional credits, and the Sales Cloud pricing page prints the entitlement as a per-org-per-year figure precisely because it behaves that way. The one exception published on the United States Service page is data storage, which Salesforce now expresses as 1GB per user, making storage the rare line that grows with headcount.
Watch the two axes on different clocks. Seat cost is a procurement number you settle once a year at renewal, and it barely moves in between.
Credit consumption moves every month, and it moves with how your agents are built. An agent that chains six actions to answer a question burns 120 credits a time. The same answer designed as two actions burns 40.
That’s a build decision made by whoever configured the agent, and it lands on the finance line long after the contract was signed.
Four Routes to the Same Capability
You can run agents from any edition Salesforce sells. Four purchasing routes reach broadly the same capability with different risk and different arithmetic, and the right one depends on how much of the bundle you’ll actually consume.
The Bundled Edition Route
Buy the top tier and take everything inside it. You get one negotiation, one renewal date, unmetered employee agent usage, and a large pooled credit grant.
You also pay for Slack Enterprise, Tableau Next and Data 360 whether or not you use them. This route rewards companies already paying for those products separately, because the bundle absorbs contracts they were renewing anyway.
The Base Edition Plus Add-On Route
Buy a lower edition and attach the Agentforce add-on at $125 per user per month. On regional pricing this is Unlimited at $350 plus $125, landing at $475 against the $550 Agentforce 1 Sales Edition rate, and the $75 gap is what the pooled credits, Data 360 allowance and bundled products cost you. Salesforce Agentforce pricing publishes both halves, so the comparison takes a minute to run.
This route keeps employee agent usage unmetered, which is the expensive thing to meter, while leaving the rest optional.
The Metered Route
Stay on a lower edition and buy Flex Credits at $500 per 100,000 as consumption appears, or pay $2 per customer conversation where the conversation model fits better. There is no seat premium at all. The trade is that every action has a running cost and every internal user asking questions all day is a line on the bill, which is exactly the pattern the add-on exists to remove.
The Narrow License Route
Keep most people on a base edition and give agent access only to those who need it, using the Agentforce User License at $5 per user per month against a Flex Credit pool. This suits organizations where a minority of staff will ever invoke an agent, and it pairs naturally with custom-built agents where the work is designing the right small set of actions rather than buying breadth, which is the ground our AI agent development solutions team works on.
The Buyer Profiles This Edition Actually Fits
Four company shapes recur in these Agentforce 1 Edition pricing conversations. Each one has a condition under which the bundled edition is the cheaper answer and a condition under which it is not.
The consolidator. Already licensing Slack at the enterprise tier, already running Tableau, already paying for Data Cloud, and now looking at agents. The bundle absorbs three contracts, so the effective premium over a base edition is small. It stops working the moment one of those contracts sits on a renewal cycle you can’t break without penalty.
The employee-agent shop. Internal agents doing HR, IT, finance and case triage all day, every day. Metered usage would be punishing, and the unmetered add-on inside the bundle is the whole reason to be here. The case collapses while the internal program is still a pilot, because the seat premium arrives a year before the usage does.
The small high-intensity team. Twenty to forty seats running a heavy agent workload. The pooled credit entitlement divided by a small headcount produces genuinely generous per-seat capacity, and the license premium is bounded by the small seat count. Past that range the seat math table takes over, and the per-action figure climbs faster than the workload justifies.
The broad low-intensity estate. Hundreds of CRM users, a handful of whom will touch an agent. This is the profile the bundled edition fits worst, because every seat pays the premium and the pooled credits run out regardless. A base edition with narrow agent licensing is usually the cheaper structure, and getting that structure right at the outset is core to how VALiNTRY360 approaches Salesforce implementation services.
Seven Things That Push the Real Number Above the Sticker
The $550 figure is a license rate. Seven items reliably sit between it and the real program cost, and every one of them is forecastable before signature.
Five are published rates you can look up on a Salesforce page. The other two are effort you have to estimate yourself, and those are the ones that get left out of the business case.
- Credit overage. Consumption above the annual pool is bought at $500 per 100,000 Flex Credits. Voice actions burn 30 credits against a standard action’s 20, so a voice-heavy design consumes the pool half again as fast.
- Data 360 consumption. Ingestion, harmonization and identity resolution draw on a separate allowance. Agents grounded in data outside the CRM are the ones that make this line move.
- Annual contract terms. Every per-user product at this tier is billed annually on a contract. There is no monthly exit, so a twelve-month commitment is the minimum unit of regret.
- Data storage above the grant. The United States Service page now expresses storage as 1GB per user. Estates with heavy attachment or transcript volumes pass that line and buy storage separately.
- Sandbox and environment strategy. Testing agents properly means environments that mirror production data shape closely enough for the answers to be meaningful, and that has a cost in both licensing and effort.
- Governance and oversight effort. Agents that take actions need review, logging and escalation paths, which is people time rather than license spend. The framework for it is set out in our note on the Agentforce governance framework.
- Regional price divergence. A multi-region rollout can hit different edition ladders in different countries, as the pricing page table above shows, which complicates a single global unit rate.
Who Has to Hold a License and Who Does Not
License assignment is where a large deployment either stays affordable or does not, and Salesforce prices three distinct kinds of access. The rules are the same under the Agentforce 1 Service Edition as under any other top-tier bundle.
Full Edition Seats
People who work in the CRM and invoke agents as part of that work. They carry the $550 rate under the bundled edition. This population is usually smaller than the headcount a first draft of the licensing plan assumes, because it counts people whose daily work is in Salesforce rather than people who occasionally read a report.
Limited Agent Access
The Agentforce User License at $5 per user per month gives access to a limited set of Salesforce CRM objects with metered agent usage, and it requires Flex Credits to function. It’s there for employees who need to ask an agent something without needing a CRM seat, and it is the difference between licensing a department and licensing a company.
No License at All
Customers and prospects interacting with a customer-facing agent hold nothing. Their usage is charged through Flex Credits or at $2 per conversation depending on the buying model, which means external volume is a consumption question rather than a seat question. Keeping this boundary clean is routine administration work that VALiNTRY360 handles through virtual Salesforce admin services, and it is worth a quarterly audit.
What Moving to Max Changes if You Already Hold Agentforce 1
Salesforce states that Agentforce 1 Edition customers can upgrade to Max at no extra cost, with up to $500 in added value, and that existing pricing on legacy editions is unchanged. Five things are worth checking against your own contract before you take that path, whether you hold the Agentforce 1 Sales Edition or the Agentforce 1 Service Edition.
The credit line goes up on paper. The Service Cloud pricing page prints Max at 2.75 million Flex Credits per org per year against the 2.5 million printed for Agentforce 1 Editions on the Agentforce page, and against the 1 million printed on regional Sales pages. Confirm which figure your current contract actually grants before assuming the upgrade adds 250,000 or 1.75 million.
Storage becomes a per-user grant. Max on the Service page adds 1GB of data storage per user, which Salesforce Agentforce pricing did not attach to the older tier. For a large estate that is a meaningful addition; for a small one it changes little.
The bundle widens. Max includes the full AI suite, Contact Center and Workforce Engagement on the Service side, and Spiff, Sales Planning, Sales Programs, Salesforce Maps, Tableau Next and Slack Enterprise+ on the Sales side. Value only lands where you would have bought those anyway.
Your renewal date may move. An upgrade at no extra cost is still a contract action. Check whether it resets the term, and what the rate is at the far end of it.
Feature parity is not guaranteed in both directions. Anything you configured against an Agentforce 1 Edition entitlement should be re-tested after the move, particularly agents whose behavior depends on credit-bounded actions. Support teams feel this first, and the practical features that matter to them are covered in our piece on Agentforce for Service.
A Ten-Point Check Before You Sign
Run these ten questions against the quote in front of you. Each has a verifiable answer, and each one has changed a deal we’ve seen. Together they cover every moving part of Agentforce 1 Edition pricing.
- Which Salesforce pricing page was this quote built from, and does it print Agentforce 1 Edition or Max?
- What exact credit entitlement does the contract grant, written as a number with a unit attached?
- Is that entitlement Flex Credits, Data Cloud Credits, or both listed separately?
- How many standard agent actions does your expected workload consume in a year at 20 credits each?
- What proportion of that workload is voice, at 30 credits each?
- How many people genuinely need a full edition seat rather than a $5 Agentforce User License?
- Are Slack, Tableau and Data 360 already contracted elsewhere, and when do those contracts end?
- What is the overage rate in the contract, and does it match the published $500 per 100,000?
- If you are a Field Service buyer, is the correct comparison $650 rather than $550?
- If you already hold Agentforce 1 Edition, what does the no-cost Max upgrade do to your renewal date and your credit line?
Answering all ten takes an afternoon with your rep and your admin in the same room. None of it needs a consultant, though VALiNTRY360 will sit in on the call if the credit math is the sticking point. VALiNTRY360 runs this exact review as the opening step of an Agentforce Quickstart, because the licensing shape decides what the build can afford to do.
Frequently Asked Questions
Is Agentforce 1 Edition still available to buy in the United States?
Not from the Sales or Service pricing pages, which as of September 4, 2026 print only Starter, Pro, Core, Advanced and Max. Agentforce 1 Editions still appear on the Agentforce pricing page at “from $550 user/month”, and Agentforce 1 Field Service still appears on the Field Service pricing page at $650. Ask your account team which SKU a $550 quote maps to.
What is the difference between Agentforce 1 Edition and Max at the same $550?
Salesforce positions Max as the successor to the Agentforce 1 Edition and describes it as delivering nearly 60% more value at the same price. For Agentforce 1 Edition pricing purposes the headline rate is identical. The visible differences on the live pages are the credit line, 2.75 million Flex Credits per org per year for Max against 2.5 million printed for Agentforce 1 Editions, and the addition of 1GB of data storage per user on the Service page.
Why do Salesforce pages show different credit numbers for the same $550 product?
Because the pages describe different clouds and different regions, and they were updated at different times. The Agentforce pricing page prints 2.5 million Flex Credits, the India Sales page prints 1 million Flex Credits plus 2.5 million Data Cloud Credits, and the June 2025 announcement described 1 million Flex Credits plus Data Cloud with 2.5 million Data Services Credits. Treat your contract as the only binding figure.
Do the credits scale with the number of users I license?
No. Every credit entitlement in this bundle is granted per organization per year, and Salesforce Agentforce pricing prints it that way on every page. Adding users adds license cost and adds demand on a pool that does not grow, which is why per-seat agent capacity falls as headcount rises.
Is the Agentforce 1 Sales Edition cheaper than buying Unlimited plus the Agentforce add-on?
On regional pricing, Unlimited at $350 plus the add-on at $125 comes to $475 against $550. The $75 difference buys the pooled credits, the Data 360 allowance and the bundled Slack and Tableau Next. Whether that is worth $75 per user per month depends entirely on whether you would otherwise buy those products. Teams weighing this often start from the productivity case set out in how to double your sales productivity with Agentforce.
What happens if we exhaust the credit entitlement mid-year?
You buy more at the published rate of $500 per 100,000 Flex Credits, which is 5,000 additional standard actions per $500. Nothing stops working; the cost simply becomes variable. Forecasting consumption before signature is what keeps that variable line small.
Does Agentforce 1 Service Edition include unmetered usage for customers as well as employees?
No. The unmetered element covers employee-facing usage. Customer-facing agent interactions consume Flex Credits or are billed at $2 per conversation depending on the buying model you select, and that external volume is the part that scales with demand rather than headcount. Support teams planning for it will find the operational view in our Salesforce AI customer service solutions overview.
How does Field Service pricing differ?
Field Service has not moved to the Core, Advanced and Max naming, and the Field Service pricing page is the only place to check it. Its ladder runs Contractor Plus at $80, Dispatcher and Technician at $175 each, Field Service Plus at $230, and Agentforce 1 Field Service at $650 per user per month, with the credit line printed as 1 million Flex Credits and 2.5 million Data Cloud Credits per org every year. A Field Service buyer comparing against the $550 Agentforce 1 Service Edition rate is comparing the wrong number.
Do existing customers get repriced when the editions change?
Salesforce’s September 2026 announcement states that existing customer pricing on legacy editions remains unchanged, and that Agentforce 1 Edition customers can upgrade to Max at no extra cost with up to $500 in added value. Confirm both statements against your own contract terms rather than the announcement.
How much testing does an agent deployment actually need before go-live?
More than most teams plan for, and it’s the line item that gets cut first. Engine’s standard, published by Salesforce, is roughly 100 test passes per agent topic across different tones, with and without typos, logged in and logged out. Building that into the schedule rather than bolting it on is the approach we set out in our Agentforce testing guide.