Salesforce Managed Services

Reduce Salesforce support costs and keep growth moving with managed services from VALiNTRY360.

Salesforce Managed Services for Growing Teams

VALiNTRY360 provides Salesforce managed support services that help growing teams keep Salesforce stable, clean, and easier to use. Our certified Salesforce experts handle admin work, fixes, reporting, automations, integrations, release support, training, and long-term CRM planning, so your internal team can stay focused on business priorities. Whether you need daily Salesforce admin support, a shared support team, or a more hands-on managed services partner with ongoing Salesforce managed consulting, we help you get steady support without adding more workload.

Book a Free Salesforce support assessment

What Are Salesforce Managed Services?

Salesforce managed services are ongoing support and system care delivered by outside experts after your CRM goes live. Instead of hiring a full internal team, you get certified specialists who handle admin work, fixes, reporting, automations, integrations, and release support on a recurring basis. Rather than a one-time project, managed services work like an extension of your team, stepping in whenever Salesforce needs attention so your internal staff can stay focused on strategy. This keeps your system stable, your data clean, and your users supported as your business and requirements continue to change over time.

Salesforce managed services usually combine two kinds of help. Managed support handles the day-to-day work of keeping Salesforce running, such as tickets, fixes, and user requests. Salesforce managed consulting adds ongoing strategic guidance, such as roadmap planning, architecture reviews, and quarterly business reviews. VALiNTRY360 provides both, so you can move from routine support to long-term CRM planning with one partner.

Ongoing admin work like user setup, permissions, and field maintenance

Bug fixes and troubleshooting for broken flows, reports, and dashboards

Reporting and dashboard support that keeps your data accurate and useful

Integration monitoring across ERP, marketing, and other connected tools

Release management, including sandbox testing before every change goes live

Strategic guidance on architecture, adoption, and long-term CRM planning

VALiNTRY360 Managed Services at a Glance

What it is:: Ongoing Salesforce admin, support, maintenance, and improvement from VALiNTRY360's certified Salesforce experts after your CRM goes live.
Who it's for:: Growing teams that want VALiNTRY360 to act as an extension of their team, without building a full internal Salesforce department.
What VALiNTRY360 covers:: Admin work, bug fixes, reports and dashboards, Flows and automation, integrations, release testing, security reviews, training, and long-term CRM planning.
How you can work with VALiNTRY360:: Shared, dedicated, hybrid, and project-plus-support models, with fixed monthly or tiered support plans.
Clouds VALiNTRY360 supports:: Sales Cloud, Service Cloud, Marketing Cloud, Account Engagement, Experience Cloud, MuleSoft, Agentforce, Einstein, and Data 360.
Time to start:: Most teams move into VALiNTRY360 managed support within 2 to 4 weeks, depending on Salesforce complexity.
Why VALiNTRY360:: A certified Salesforce-branded services partner with an entirely U.S.-based team, 200+ years of combined Salesforce experience, and a 96% client retention rate.

Salesforce Managed Services that Keep Your CRM Working

Salesforce managed services gives your team ongoing help after launch, so your CRM stays clean, stable, and useful as your business grows. Our certified Salesforce experts manage the daily work that keeps your system running well, including admin tasks, user support, bug fixes, reports, dashboards, automation updates, integration checks, release testing, and system cleanup. We work as an extension of your team, handling the Salesforce work that needs expert attention while your leaders stay in control of priorities, budgets, and business decisions.

This service is a strong fit if your team:

Has outgrown basic Salesforce admin support
Needs help fixing messy processes, reports, or automations
Wants faster Salesforce support without hiring a full internal team
Uses multiple Salesforce clouds or connected business systems
Needs steady guidance from certified Salesforce consultants
Has a growing backlog of Salesforce requests that no one has time to clear
Relies on one internal admin with no backup for leave, turnover, or complex technical work

What Our Salesforce Managed Services Include

Our Salesforce managed services cover the daily support, system care, user help, technical fixes, and long-term planning your CRM needs to keep working well as your business grows.

Strategy and Planning

We begin by reviewing your Salesforce setup, business process, user needs, open requests, and support backlog. This helps us understand what needs attention first and where Salesforce can better support your sales, service, marketing, or operations teams.

Salesforce health and performance review
Business process review
Support backlog cleanup
Roadmap planning for future improvements

Setup and System Improvement

We help clean up the Salesforce areas that slow users down or create extra manual work. Our team improves layouts, automations, reports, permissions, and configuration details so your CRM feels easier to use and easier to manage.

Page layout and Lightning record page updates
Flow fixes and new automation support
Report and dashboard cleanup
Field, object, permission, and security updates

Ongoing Support and Monitoring

We handle routine Salesforce requests while keeping an eye on system health, user issues, integrations, and release needs. This gives your team steady Salesforce support without waiting for internal resources to become available.

Salesforce admin support
Bug fixes and user access requests
Integration checks and sandbox testing
Support ticket tracking and monthly status updates

Training and Admin Support

We help users and internal admins get more comfortable with Salesforce, especially after process changes, new features, or system updates. Our support keeps your team confident and helps reduce avoidable errors, confusion, and workarounds.

User training and admin coaching
Salesforce documentation
Change support
New feature walkthroughs and adoption support

Salesforce Managed Consulting and Support Services

Salesforce managed consulting gives your team ongoing strategic guidance from certified Salesforce consultants, while managed support keeps Salesforce running day to day. VALiNTRY360 provides both, so the same team that knows your org handles the daily work and the bigger decisions, without adding new technical debt.

Our Salesforce managed consulting services include:

Salesforce roadmap planning tied to business goals and budget
Architecture and data model reviews before major changes
Quarterly business reviews to track progress and reset priorities
Backlog prioritization based on business impact
Release and new feature planning, including which features to adopt and when
AI readiness guidance for Agentforce, Einstein, and Data 360
Process and adoption reviews across sales, service, marketing, and operations teams

Area	Managed support	Managed consulting
Focus	Keeping Salesforce stable and users productive	Planning how Salesforce should evolve
Typical work	Tickets, fixes, admin requests, reports, and release testing	Roadmaps, architecture reviews, quarterly business reviews, and prioritization
Cadence	Daily and weekly	Monthly and quarterly
Best for	Teams with steady Salesforce request volume	Teams planning growth, new clouds, or AI adoption

Most growing teams benefit from both. Support keeps today’s system working, and consulting makes sure Salesforce still fits the business as it changes.

Talk to a Salesforce managed consulting expert

Common Salesforce Challenges Our Managed Services Solve

Salesforce issues often build slowly. Reports lose accuracy, automations break, users lose trust, and connected systems stop working as expected. Our Salesforce managed services help your team fix these gaps before they affect sales, service, marketing, or leadership decisions.

1/6

Core support and maintenance

Daily Salesforce requests can pile up fast. User access updates, field changes, page layout fixes, report requests, and small system issues often sit unresolved when internal teams are busy.

How we solve it: We solve this by handling routine Salesforce admin work, issue resolution, dashboard fixes, system checks, and small configuration updates, so your team gets steady support without waiting on overloaded internal resources.

2/6

Business process improvement

Salesforce can become harder to use when workflows, approval steps, lead routing, opportunity stages, and case processes no longer match how your team works.

How we solve it:We solve this by reviewing your current Salesforce process, finding where users get stuck, and improving Flows, approvals, routing rules, handoffs, and process steps so Salesforce supports real daily work.

3/6

Reporting and data quality

Leaders need reports they can trust. Duplicate records, missing fields, old dashboards, and inconsistent data entry can make Salesforce reporting unreliable.

How we solve it: We solve this by cleaning duplicate data, improving required fields, fixing report logic, updating dashboards, and creating clearer visibility into sales, service, marketing, and operational performance.

4/6

Integration support

Salesforce often connects with ERP systems, marketing platforms, DocuSign, Slack, Teams, NetSuite, Zendesk, and other tools. When those connections break, teams lose time and data accuracy drops.

How we solve it: We solve this by checking integration errors, reviewing field mapping, testing data syncs, fixing connection issues, and helping Salesforce work more cleanly with your wider tech stack.

5/6

Release and system change support

Salesforce releases, new features, and internal process changes can affect automations, reports, integrations, and user workflows.

How we solve it: We solve this by reviewing release updates, testing changes in sandbox, checking affected flows or custom logic, updating documentation, and helping users understand what changed.

6/6

Training and adoption support

Users create workarounds when Salesforce feels confusing, slow, or disconnected from their role. That lowers adoption and makes CRM data less useful.

How we solve it: We solve this by providing user training, admin guidance, documentation, and change support, so teams understand how to use Salesforce correctly and get more value from the system.

Salesforce Managed Services Plans and Engagement Models

Every Salesforce team has different support needs. Some need a few admin requests handled each month. Others need a steady Salesforce managed services team that can manage tickets, integrations, reporting, user support, release updates, and technical changes. We help you choose the right support model based on your Salesforce setup, internal team capacity, ticket volume, response needs, system complexity, and business goals.

Support model	Best fit	What it covers
Shared support	Smaller teams or lower ticket volume	Salesforce admin support, user requests, minor fixes, reports, dashboard updates, and routine system changes.
Dedicated support	Larger teams or complex Salesforce orgs	Regular support coverage, deeper system knowledge, technical work, system improvements, and ongoing Salesforce planning.
Hybrid support	Teams with an internal Salesforce admin	Overflow support, advanced technical work, integrations, release support, backlog cleanup, and admin backup.
Project-plus-support	Teams finishing a Salesforce implementation	Post-launch fixes, user training, adoption support, system tuning, and early-stage managed support.

Note: If you’re unsure which model fits, our team can review your Salesforce environment and help map the right support level before you commit.

Salesforce Technical Expertise and Architecture

Our team supports Salesforce environments across core clouds, connected systems, custom workflows, and complex business processes. We help keep your Salesforce setup reliable, easier to manage, and better connected to the way your teams work.

Request a Salesforce support review

We help with:

lead routing, opportunity stages, forecasting, sales activity tracking, quote support, reports, dashboards, and pipeline visibility

case management, queues, assignment rules, knowledge bases, service reports, support workflows, and agent productivity

campaign tracking, lead nurturing, segmentation, email journeys, form tracking, and campaign reporting

customer portals, partner portals, access controls, page updates, user permissions, and experience improvements

connected workflows between Salesforce, ERP systems, marketing platforms, service tools, and other business applications

custom development, automation fixes, Lightning page updates, technical cleanup, and process improvements

Our Salesforce Managed Services Process

A strong managed services partnership starts with a clear handoff, defined support priorities, and a process your team can trust. We set up each engagement so requests, responsibilities, timelines, and improvement opportunities are clear from the start.

Step 1

Assessment and discovery

We review your Salesforce environment, current issues, user needs, open backlog, integrations, reports, security setup, and business process. This gives your team a clear view of what needs support first and what should be improved next.

Step 2

Support plan and SLA setup

We define the support scope, ticket categories, priority levels, response expectations, escalation path, and monthly support rhythm. Your team knows what to submit, where requests go, and how each Salesforce issue will be handled.

Step 3

Onboarding and knowledge transfer

We document your current setup, review past issues, meet key stakeholders, confirm admin access, and prepare the support workflow. Most teams move into managed support within 2 to 4 weeks, depending on Salesforce complexity.

Step 4

Ongoing support and improvement

Once support begins, we handle requests, fix issues, monitor system health, and recommend practical improvements. Quarterly business reviews can help track progress, review open needs, and plan the next set of Salesforce updates.

Get a custom Salesforce managed services roadmap

How We Prioritize Salesforce Support Requests

Every request gets a priority level at intake, so urgent issues are handled first. Final response targets are confirmed in your support plan during Step 2.

Priority	Example issues
P1: Critical	A team can’t work in Salesforce, users can’t log in, or a key integration has stopped syncing
P2: High	A core Flow, approval process, or leadership report is broken
P3: Medium	A report needs changes, a user needs new access, or a page layout needs updating
P4: Low	Enhancement requests, new fields, documentation updates, and minor configuration changes

Managed Services Pricing Models

The right Salesforce support model depends on your business goals, Salesforce complexity, user count, support volume, integrations, and the level of expertise your team needs. We work with you to build a support approach that aligns with your operations, budget, and long-term Salesforce strategy.

Find the right Salesforce support plan

Fixed Monthly Support

Fixed monthly support is ideal for organizations that want predictable service coverage and a consistent Salesforce support partner. This model helps teams manage ongoing requests while keeping support costs easier to forecast.

Ongoing Salesforce admin support
Recurring report and dashboard requests
Routine system maintenance and updates

Tiered Support Plans

Tiered support plans give your business flexibility by matching support levels to your response requirements, ticket volume, and technical needs. As Salesforce demands grow, your support plan can grow with them.

Multiple support levels based on business needs
Flexible response and resolution expectations
Access to technical and strategic Salesforce expertise

Shared Support Team

A shared support model works well for businesses that need reliable Salesforce support without the cost of a dedicated team. You gain access to experienced Salesforce professionals when you need them most.

Salesforce admin and user support
Minor enhancements and system updates
Cost-effective access to Salesforce expertise

Dedicated and Hybrid Support

For organizations with complex Salesforce environments or higher support demands, dedicated and hybrid models provide deeper engagement. Our team can work alongside your internal resources or act as an extension of your Salesforce department.

Advanced development and integration support
Education and Real Estate Release management and backlog execution
Strategic guidance and long-term Salesforce planning

Salesforce AI Managed Services:
Agentforce, Einstein, and Data 360 Support

VALiNTRY360 provides ongoing managed support for Salesforce AI tools, so your Agentforce agents, Einstein features, and Data 360 data keep working accurately after launch. Our certified experts monitor, tune, and govern your AI-powered workflows as part of your managed services plan.

Agentforce Support

We monitor and maintain your Agentforce workflows so AI agents keep handling tasks correctly as your processes change.

Einstein AI Support

We keep Einstein features accurate and useful for your sales, service, and marketing teams.

Data 360 Support

We maintain clean, connected customer data so your AI tools produce reliable outputs.

Salesforce Integrations and Data Support

Salesforce works best when it connects cleanly with the tools your team already uses. We help plan, fix, and support Salesforce integrations across ERP platforms, marketing automation systems, DocuSign, Slack, Teams, Zendesk, NetSuite, SharePoint, Outlook, Shopify, and other business applications.

With VALiNTRY360, your team gets cleaner data, fewer manual fixes, and Salesforce reports that are easier to trust.

Request a Salesforce integration consultation

Our integration and data support may include:

API review and troubleshooting
Field mapping across connected systems
Data sync checks and error review
Duplicate record cleanup
Validation rule updates
Object relationship review
Relies on Sandbox testing before production changesone internal admin with no backup for leave, turnover, or complex technical work
Data model cleanup for reports and automation

Industries We Serve

We provide Salesforce managed services for teams across several industries. Each business has different support needs, so we shape our work around your process, users, data, reporting needs, and compliance requirements.

Healthcare and life sciences

We support HIPAA-aware Salesforce processes, patient engagement workflows, provider relationship management, case management, secure access controls, and healthcare reporting needs.

Healthcare and life sciences

High tech and SaaS

We help growing teams manage lead routing, sales stages, renewals, customer success reporting, product usage workflows, and handoffs between sales and service.

High tech and SaaS

Professional services

We support CRM processes for consulting firms, legal teams, staffing firms, and service-based businesses that need better pipeline visibility, account tracking, and client reporting.

Manufacturing

We help connect Salesforce with sales operations, distribution, inventory visibility, order tracking, partner processes, and service workflows.

Manufacturing

Retail and consumer goods

We support customer engagement, campaign tracking, order-related workflows, service requests, and connected customer data across channels.

Financial services

We help financial teams manage CRM workflows, access controls, reporting, client records, referral tracking, and compliance-sensitive processes.

Financial services

Education

We support student engagement workflows, admissions tracking, alumni relations, donor management, service requests, and reporting needs for schools, universities, and education service providers.

Real estate

We support lead management, property inquiry tracking, broker workflows, client communication, deal stages, document processes, and sales reporting for real estate teams.

Real estate

In Their Own Words

Customer Success Story

Here’s what people are saying about us

Nathan Louque, Director of Global Sales Operation

Aviat Networks

They have a sharp team, really understand the platform, and take the time to understand our processes. They ask the "why" behind some of the requests we’ve made and help us to understand where to customize Salesforce and where to adjust our process. It really is different from the other Salesforce partners we’ve experienced in that they’ve brought expertise, flexibility, creativity, competitive pricing, industry insights, and - most importantly - a successful engagement all in one place.

Kevin Reiser, President

Tri-County Hearing Services

Working with the team at VALiNTRY360 was great! They were able to leverage their knowledge of healthcare and help us customize our Salesforce Health Cloud environment as well as our High Velocity Sales package.Would definitely recommend them as they were really nice, easy to work with, offered support, and enabled us to get the most out of our Salesforce instance. Our business is now growing much faster because of what VALiNTRY360 helped us build.

Dan Ausley, President

Southeast Drone

VALiNTRY360 was great to work with. They listened to our ideas and helped to turn them into a functioning product. They were available for questions and calls when we needed input. Thanks to their expertise, knowledge and skills, we now have a new tool that is already saving us time and helping to make us more productive.

Nathan Louque, Director of Global Sales Operation

Aviat Networks

Kevin Reiser, President

Tri-County Hearing Services

Dan Ausley, President

Southeast Drone

Dawn Creft, Director, Alumni Relations

Advent Health University

Exceptional team, project was completed in record time and it meets all of our needs. I am always confident that... the team will solve any issue that arises. My consultant is wonderful to work with, he is very knowledgeable, and I am grateful that he is able to communicate technical issues in language that is easy for me to understand. In addition he never makes me feel stupid, even when I may be asking stupid questions. The entire team has made what I expected to be an extremely difficulty project seem very easy.

Christine Spencer, General Manager

All American Solar

VALINTRY360 went above and beyond to ensure our switch to Salesforce seamless and painless. They tailored Salesforce to fit our needs and wants and walked us through every step of the process. We could not be happier with the result!

Erin Yeagley, Director Sales and Marketing

Academy Leadership

Working with VALiNTRY360 has been a game-changer for our business. Our consultant Brett’s expertise in Salesforce and Pardot, along with his creative problem-solving skills, has paved the way for a seamless integration and optimization tailored to our unique needs. Since partnering with them, we've seen significant improvements in our sales and marketing processes, leading to increased efficiency and revenue. Their professionalism and responsive service make them an invaluable partner. Highly recommend VALiNTRY360!

Lisa Hubbard, VP Sales and Marketing

The Vernon Company

VALiNTRY360’s support is fantastic! They really listen to your needs and take the time to help you learn and also gives you the foundation for continuous learning. They are flexible and have different options on how they can work with you. They are a perfect fit for what we need! I would highly recommend them!

Kelly Hicks, CFO

BlueShift Cybersecurity

Since Blueshift’s formation, VALiNTRY360 has proven to be a valuable partner. Their deep knowledge of Salesforce and industry best practices have enabled us to streamline our order-to-cash process and track key pipeline conversion metrics. They are thoughtful, easy to work with and budget conscious.

Dawn Creft, Director, Alumni Relations

Advent Health University

Christine Spencer, General Manager

All American Solar

Erin Yeagley, Director Sales and Marketing

Academy Leadership

Lisa Hubbard, VP Sales and Marketing

The Vernon Company

Kelly Hicks, CFO

BlueShift Cybersecurity

Salesforce Managed Services in Action:
Faster Fixes, Cleaner Data, Measurable Results

Good Salesforce support doesn’t just close tickets. It shows up in the numbers. Here’s how we’ve helped teams fix what was slowing them down.

TrialSpark: 77% Faster Ticket Resolution

Patient support cases were piling up as clinical trial enrollments grew. We routed every case to the right coordinator using queues, Omnichannel, and clinician escalation Flows, then added dashboards to track agent SLAs.

Result: tickets resolved 77% faster and 20 hours saved on every new participant enrollment.

Ravago: $500K From an Org They Already Had

Ravago’s Marketing Cloud was built for a different business and couldn’t reach a new consumer audience. Instead of starting over, we reworked the data architecture, automations, and customer journeys already in place. Result: $500K in new revenue in the first three months.

Real California Milk: 500 Hours of Manual Work Down to 4

Data lived in separate tools, and reporting was hard to trust. We moved it into Sales Cloud, automated the recurring imports, and built KPI dashboards the team could rely on.

Result: manual data updates dropped from 500 hours a year to just 4.

AthenaPsych: Compliance Errors Down 75%

AthenaPsych needed to scale mental health care across New York State without raising costs. We’re building their Health Cloud platform in phases, with automated workflows and real-time clinical documentation.

Result: Within six months of Phase 1, 80% of patients were scheduled on the first call and compliance errors fell 75%.

Want to see what this could look like for your org? Browse more client results or talk to our managed services team.

View All Case Studies

Why Choose VALiNTRY360 for Salesforce Managed Services?

Choosing the right Salesforce managed services partner matters when your CRM supports sales, service, marketing, reporting, and leadership decisions. We combine certified Salesforce expertise, industry knowledge, practical support, and long-term CRM planning to help your team get more value from Salesforce.

Our team brings 200+ years of combined Salesforce experience across consulting, implementation, managed support, integrations, automation, reporting, and system improvement. As a Salesforce Partner, we help you keep Salesforce cleaner, more useful, and better connected to your business goals.

We don’t treat Salesforce support as ticket closing alone. We look at your users, workflows, data, reports, integrations, and long-term needs, then shape support around what helps your business run better every day.

We support teams in healthcare, life sciences, professional services, manufacturing, financial services, high tech, retail, and consumer goods. Our experience helps us understand how Salesforce support needs change across compliance, sales cycles, service models, reporting, and customer operations.

We learn your Salesforce setup, business process, and recurring pain points, then help improve the system month after month. You get a partner that can handle daily support while guiding bigger decisions around architecture, adoption, automation, and reporting.

Get Started with Salesforce Managed Services

If your Salesforce team is buried in tickets, broken reports, user issues, or unfinished requests, we can help. Start with a Salesforce support assessment, and we’ll recommend a managed services plan that fits your team, system, and support needs.

Book your free Salesforce support assessment

Schedule a free Salesforce support consultation

Meet with our managed services team and explain what’s slowing your Salesforce team down.

Review your current support needs

We’ll assess your Salesforce setup, user needs, open issues, integrations, reports, and support backlog.

Receive a managed services roadmap

You’ll get a clear plan for support coverage, priority work, response needs, and next steps.

Salesforce Managed Services FAQ by VALiNTRY360

What are Salesforce managed services?

Salesforce managed services are ongoing support, maintenance, and improvement for your Salesforce org, delivered by an outside team of certified experts on a recurring basis. Instead of hiring a full internal team, you get specialists who handle admin work, bug fixes, reports, automations, integrations, release testing, and training. Unlike a one-time consulting project, managed services continue after your CRM goes live and work as an extension of your team.

What is included in Salesforce managed services?

Salesforce managed services typically include admin support, bug fixes, report and dashboard updates, Flow and automation support, integration monitoring, data quality cleanup, release testing, security and access reviews, user training, and documentation. With VALiNTRY360, you can also add managed consulting, such as roadmap planning, architecture reviews, and quarterly business reviews. The exact scope is set in your support plan based on your Salesforce setup and priorities.

How much do Salesforce managed services cost?

The cost depends on your ticket volume, number of Salesforce clouds, integrations, custom development, response time requirements, user count, and whether you have an internal admin. Shared support plans usually cost less than dedicated support, and fixed monthly plans make budgets easier to forecast. We recommend starting with a free Salesforce support assessment, so your plan matches the support you actually need.

What is the difference between Salesforce managed services and Salesforce managed consulting services?

Salesforce managed support focuses on keeping your org running day to day, including tickets, fixes, admin requests, and release testing. Salesforce managed consulting focuses on strategy, including roadmap planning, architecture reviews, quarterly business reviews, and deciding which features or AI tools to adopt next. VALiNTRY360 offers both, so the team that supports your org can also guide how it grows.

Do we need an in-house Salesforce admin if we use managed services?

Not always. Many growing teams use Salesforce managed services instead of hiring a full-time admin, especially when request volume varies or the work needs developer, integration, or architecture skills. If you already have an internal admin, our hybrid support model lets them keep business context and daily ownership while we handle overflow requests, advanced technical work, integrations, release support, backlog cleanup, and admin backup.

How quickly can we get started with Salesforce managed services?

Most teams move into managed support within 2 to 4 weeks, depending on Salesforce complexity. The timeline depends on the number of clouds and integrations, how much documentation already exists, and how quickly admin access and stakeholder meetings can be arranged. The process starts with a free Salesforce support assessment.

What response times do you offer for Salesforce support requests?

Response targets depend on the priority level of each request and the support plan you choose, and they're confirmed in your SLA during onboarding. Critical issues, such as users being unable to work or a key integration failing, receive the fastest response, currently [P1 RESPONSE TIME]. Routine requests and enhancements are scheduled based on your agreed priorities.

Can Salesforce managed support help after implementation?

Yes. Post-implementation support is one of the best uses for Salesforce managed services. We help fix launch issues, train users, tune reports, clean up processes, and support adoption after the system goes live. If another partner handled your implementation, we start by reviewing the current setup and documentation before taking over support.

Can Salesforce managed support help reduce our support backlog?

Yes. Our Salesforce managed services team reviews open requests, groups related issues, sets priorities, and clears high-impact tickets first. This helps your team reduce delays across admin tasks, reports, automations, user access, and system fixes. Once the backlog is under control, we move your team into a steady support rhythm with ticket tracking and monthly status updates, so requests don't pile up again.

Do you support Salesforce Flow fixes and automation cleanup?

Yes. We review broken, outdated, or confusing Salesforce Flows and automation rules. Our team can fix errors, simplify logic, improve handoffs, and make automation easier for admins and users to manage. We also review older workflow automation and recommend where to consolidate it into Flow, and we test every change in a sandbox before it goes live.

Can you help improve Salesforce data quality?

Yes. We help clean duplicate records, improve field usage, review validation rules, fix inconsistent data entry, and support better reporting. Cleaner Salesforce data gives your team stronger visibility across accounts, leads, opportunities, and cases. It also gives AI tools like Agentforce and Einstein better data to work from.

Do your Salesforce managed services include security and access reviews?

Yes. We can review profiles, permission sets, roles, sharing rules, user access, and security settings. This helps your business reduce access risks and keep Salesforce permissions tied to real job responsibilities. For teams in regulated industries such as healthcare and financial services, these reviews also help keep access aligned with compliance requirements.

Do you support custom Salesforce development requests?

Yes. Our team can support custom Salesforce work involving Apex, Lightning components, Flows, validation rules, custom objects, and system changes. We review business needs first, then recommend the right technical path. Custom work is tested in a sandbox and documented, so it doesn't turn into technical debt later.

Do you support Salesforce's three annual releases?

Yes. Salesforce delivers three major releases each year, in spring, summer, and winter. We review each release ahead of time, test changes in a sandbox, check affected Flows, custom logic, and integrations, and let your users know what's changing. We can also help you decide which new features are worth turning on.

Can we switch to VALiNTRY360 from another Salesforce managed services provider?

Yes. We help teams transition from other providers by reviewing your org, documenting the current setup, collecting knowledge from your previous provider where available, and reviewing open tickets and unfinished work. We then build a stabilization plan before ongoing support begins, so users aren't disrupted during the handoff.