Your pharma company already manages a patient support hub on Salesforce Health Cloud. Now your commercial team wants Salesforce Life Sciences Cloud, and finance has a fair question: are we about to pay for 2 Salesforce products that do the same job? There’s some overlap, especially around patient support programs. The main difference comes down to who uses each platform. Health Cloud is built for healthcare providers and payers managing patient care and coverage, while Life Sciences Cloud serves pharma, biotech and medtech manufacturers handling clinical trials, medical affairs and engagement with healthcare professionals.
So, does your company need to migrate everything from Health Cloud to Life Sciences Cloud? Not necessarily. If your existing patient support program works well, you may be able to keep it running without rebuilding the entire system. A move becomes worth considering when your team needs manufacturer-specific features, better connections between patient services and field operations, or capabilities your current setup can’t support. Some companies may benefit from using both clouds, with Health Cloud managing existing patient programs and Life Sciences Cloud supporting commercial teams.
Then comes the cost question. Both products have comparable base edition pricing, but additional features, integrations and migration requirements can change what you actually spend. And choosing the wrong setup could leave your teams managing duplicate records or paying for features they rarely use. Before making a decision, you need to understand what each cloud includes, where their capabilities overlap and how they fit your current Salesforce environment. This comparison covers those differences, including pricing and implementation considerations, so you can decide which option makes sense for your business.
TL;DR: Salesforce Life Sciences Cloud vs Health Cloud
- Salesforce Life Sciences Cloud is built for pharma, biotech and medtech companies. It supports clinical trials, medical affairs, HCP engagement and manufacturer-run patient programs.
- Salesforce Health Cloud serves healthcare providers and payers. It helps teams manage patient records, care plans, member services and care coordination.
- Both clouds support patient programs, but the right choice depends on who runs the program. Manufacturers generally benefit from Life Sciences Cloud, while hospitals and insurers typically use Health Cloud.
- Existing Health Cloud customers don’t always need to migrate. Review your current workflows, licensing costs and integration requirements before deciding whether to move or use both products.
What Is Salesforce Life Sciences Cloud?
Salesforce Life Sciences Cloud is an industry cloud for companies that make therapies and devices. Salesforce describes it as a unified platform that helps life sciences companies speed up clinical, medical and commercial work. It runs on the same Salesforce Platform as Sales Cloud and Service Cloud, so teams get the familiar data security, reporting and automation tools.
Its developer guide groups the data model into 4 areas: Clinical Engagement, Customer Engagement, Patient Engagement and MedTech Commercial Engagement. Each area adds objects and workflows that a general CRM would leave you to build yourself.
How the product got here
Date | Milestone |
|---|---|
October 2023 | Salesforce announces Life Sciences Cloud for pharma and medtech |
June 2024 | General availability, with participant recruitment, benefits verification and a unified data platform |
August 2025 | Salesforce reports more than 70 customers |
October 2025 | Life Sciences Cloud for Customer Engagement becomes generally available, with an iPad app for field teams |
2026 | Salesforce begins moving the product to an Agentforce name |
June 2026 | Salesforce says more than 140 life sciences organizations use the product |
The customer counts come from Salesforce itself and haven’t been audited by anyone else. Read them as a direction of travel.
What Is Salesforce Health Cloud?
Salesforce Health Cloud is the healthcare CRM for care delivery and coverage. Salesforce’s own FAQ names providers, payers and public health agencies as its audience, and its editions ship with clinical and insurance data models.
Think of the work it handles: a hospital tracking a patient’s care plan, a payer managing member outreach, a home health agency coordinating visits. The records center on the patient or member, their conditions, their care team and their coverage.
Under the hood, patients and members are usually modeled as person accounts. Care programs group enrollees, care plans hold goals and tasks, and a clinical data model aligned with FHIR R4 stores encounters, conditions and medications pulled from the EHR.
Payers add claims and utilization management. Every one of those objects assumes the organization is treating or covering the person in the record.
Health Cloud has served life sciences too. Before Life Sciences Cloud existed, many pharma teams built patient support programs on Health Cloud’s care program objects, and Salesforce sold a leaner package called Health Cloud for Life Sciences. We cover what that means for those orgs further down.
A Quick Note on Names
Salesforce has renamed both products, and the change isn’t complete everywhere yet. Its Life Sciences Cloud guide says the product is “now known as Agentforce Life Sciences”, and the developer guide now carries the Agentforce Life Sciences title. Some Salesforce regional pages label Health Cloud as “Agentforce Health (formerly Health Cloud)”.
But the US pricing pages still sell editions called Life Sciences Cloud and Health Cloud, and most buyers still search for the old names. So you’ll see 4 names for 2 products:
Older name | Newer name | Still used on |
|---|---|---|
Life Sciences Cloud | Agentforce Life Sciences | Pricing pages, edition names, most partner content |
Health Cloud | Agentforce Health | Pricing pages, edition names, admin documentation |
We use the older names in this guide because they’re what your contracts and searches still say. When a Salesforce rep uses the new name, they mean the same product.
The add-on name is moving too. Salesforce’s 2025 launch called it Life Sciences Cloud for Customer Engagement, while its 2026 announcements for Moderna and Pierre Fabre say “Agentforce Life Sciences for Customer Engagement”.
Same add-on, newer label. If a proposal shows both names, ask your rep to confirm you’re not being quoted twice.
Life Sciences Cloud vs Health Cloud at a Glance
This table puts the Life Sciences Cloud vs Health Cloud comparison in one place. Each row reflects Salesforce’s own product pages and documentation.
Area | Salesforce Life Sciences Cloud | Salesforce Health Cloud |
|---|---|---|
Built for | Pharma, biotech and medtech manufacturers | Providers, payers and public health agencies |
Central record | Healthcare professionals, organizations, trial participants and patients in support programs | Patients and members |
Clinical work | Trial participant recruitment, site and sponsor management | Clinical records for care delivery (encounters, conditions, medications) |
Commercial work | HCP engagement, territory and visit planning, medtech sales planning, account management | Member and patient outreach, provider network management |
Medical work | Medical inquiry handling, medical affairs | Not a core focus |
Patient work | Manufacturer-run support programs, benefits verification, program outcomes | Care plans, care coordination, utilization management |
Data models | Life sciences data models | Clinical and insurance data models |
Field app | Customer Engagement iPad app for reps and MSLs | No equivalent field rep app |
AI | Agentforce for Life Sciences Cloud | Agentforce for Health Cloud |
HIPAA BAA | Covered service | Covered service |
The pattern is simple. Health Cloud follows the patient through care. Salesforce Life Sciences Cloud follows the product through trials, launch and the market, with patients appearing where the manufacturer runs a program for them.
Inside Life Sciences Cloud: 4 Work Areas
Salesforce’s product page splits Salesforce Life Sciences Cloud into clinical, medical, commercial and patient services. Most companies start with 1 or 2 and add the rest later.
Clinical
The clinical tools help sponsors and sites find and enroll trial participants. Participant Recruitment and Enrollment launched with screening, e-consent and simple randomization, and Salesforce sells it as a separate add-on priced per org.
Site and sponsor management sits alongside it, so a clinical operations team can see which sites are recruiting and which are stalled. Picture a sponsor running a phase 3 kidney study across 40 sites: the team needs to know which sites have screened patients this week, which have consent forms waiting, and where to send outreach. Salesforce names Protas, Centricity Research and CliniLink among the companies building clinical work on the product.
Medical
Medical affairs teams use the medical tools to log and answer inquiries from healthcare professionals, with audit trails on each response. This matters in a regulated setting, because a medical answer has to stay separate from promotional contact.
A typical flow: an oncologist asks a rep about dosing in patients with liver impairment. The rep can’t answer an off-label question, so it routes to medical information, which replies with approved content and logs the exchange. The record shows who asked, who answered, what was sent and when, which is what an auditor will want to see.
Commercial
Commercial covers HCP engagement for pharma and sales planning for medtech. Pharma reps plan calls and capture visit notes, and medtech teams plan territories, track devices in the field and manage account profitability.
The Customer Engagement add-on, covered in the next section, is the field-facing piece of this area. Salesforce names Penumbra, CONMED and Tandem Diabetes Care among medtech customers using the commercial side, and Menarini and Fidia Pharma on the pharma side.
Patient services
Patient services handles programs a manufacturer runs for patients on its therapy: benefits verification, enrollment in individual programs and outcome tracking. A specialty pharma company running a copay and adherence hub would live here.
Take a patient prescribed a specialty biologic. The hub checks insurance coverage, enrolls the patient in copay support, schedules nurse calls and tracks whether they refill on time. Salesforce cites Mirum bringing its patient services in-house on the product, which is the kind of move this area is built for.
Life Sciences Cloud for Customer Engagement
Life Sciences Cloud for Customer Engagement is the add-on for field reps, key account managers and medical science liaisons. Salesforce made it generally available from 11 October 2025, with smart summaries, key account management and intelligent content at launch.
It runs as an iPad app (iPadOS 18.6 or later), hosted on Hyperforce, with Data Cloud and MuleSoft underneath. Reps get voice-based account prep, call recaps and a portal for healthcare professionals. Compliance tools include audit trails, e-signatures and configurable guardrails.
On the pricing page, Customer Engagement is listed as a separate per-user add-on across every edition. So a company needs a Life Sciences Cloud edition plus this add-on to equip its field team.
This is the clearest difference in the Life Sciences Cloud vs Health Cloud question. Health Cloud has nothing like a pharma field rep app, because providers and payers don’t run sales forces calling on physicians.
Where the Two Clouds Overlap: Patient Services
Patients appear in both products, which is where most confusion starts. The question to ask is: who runs the program, and why?
Scenario | Better fit | Reason |
|---|---|---|
A hospital runs a heart failure care management program | Health Cloud | The provider owns the care plan and the clinical record |
A payer runs member outreach for diabetes | Health Cloud | Member and coverage data drive the work |
A biotech runs a hub for patients starting a specialty drug | Salesforce Life Sciences Cloud | The manufacturer owns the program, benefits checks and adherence support |
A medtech company supports patients after a device implant | Salesforce Life Sciences Cloud | The program ties back to the product and the implanting physician |
A pharma company already runs a hub on Health Cloud care programs | Depends | Stay put if it works, plan a move if you need the newer patient services and field features |
We’ve helped manufacturers who started patient programs on Health Cloud years ago, and the honest answer is that nothing forces a move. The case for moving grows when you want benefits verification, outcome management and HCP engagement on one platform.
What Happened to Health Cloud for Life Sciences?
Health Cloud for Life Sciences was Salesforce’s earlier answer for pharma and medtech. Salesforce’s admin documentation describes it as “a leaner offering of Health Cloud” focused on life sciences use cases. It included care program management, advanced therapy management, provider relationship management, visit scheduling and sales agreements.
Salesforce Life Sciences Cloud now covers the same ground with deeper tools. The Health Cloud for Life Sciences admin page still exists but carries an older release label, and Salesforce doesn’t say on it whether the package is retired.
The features themselves tell you where the line moved. Care program management and advanced therapy management line up with Life Sciences Cloud’s patient services, while provider relationship management, visit scheduling and sales agreements line up with its commercial area.
Every one of those features serves a manufacturer, which is why the newer product is the natural home for that work.
If your org runs on it, don’t panic. Ask your account executive 3 things: whether your current features stay supported, which Life Sciences Cloud features would replace them, and what the license change costs. Then plan any move around a natural break, such as a contract renewal or a major program launch.
Our post on Health Cloud consulting for pharma covers how to keep both products on one roadmap during that transition.
Who Uses Life Sciences Cloud Today?
Salesforce’s customer announcements give a useful picture of who buys the product and for what. These are the customers Salesforce has named, grouped by the work they’re using it for.
Work area | Customers Salesforce has named |
|---|---|
Clinical trials | Protas, Centricity Research, CliniLink |
Patient services | Mirum, Boehringer Ingelheim |
Commercial and HCP engagement | Penumbra, CONMED, Menarini, Fidia Pharma, Hetero, Tandem Diabetes Care |
Global commercial operations | Moderna (April 2026), Chiesi (April 2026), Laboratoires Pierre Fabre (May 2026) |
Named without a stated area | Pfizer, Takeda, Fresenius Kabi |
The Moderna announcement is a good example of scale. Salesforce says Moderna chose the product to bring customer data from SAP, ecommerce and regional systems into one place, with IQVIA OneKey as the HCP reference data and Agentforce suggesting next best actions for field teams.
Notice who’s missing: hospitals, health systems and payers. They show up in Health Cloud announcements instead, which tells you the products really are aimed at different buyers.
When Health Cloud Is Still the Right Call for a Manufacturer
Most manufacturers should start with Life Sciences Cloud, but there are real exceptions. The test is whether part of the business delivers or pays for care itself.
- A medtech company that runs its own clinics or monitoring services. If clinicians on your payroll treat patients and keep care plans, that part of the business behaves like a provider.
- A home infusion or specialty pharmacy arm. Dispensing, nursing visits and care coordination fit Health Cloud’s patient and care plan model.
- A company with a working patient program on Health Cloud and no field force. If the program does its job and you don’t need HCP engagement, a move adds cost without adding much.
- A digital health company selling to providers and payers. Its customers live in Health Cloud’s world, even if it’s regulated like a device maker.
In each case, map the work before the license. Some of these companies end up with both products, one per business line.
Pharma vs MedTech: Which Features Matter to Whom
Salesforce Life Sciences Cloud serves both pharma and medtech, but they use different parts of it. The ratings below are our own read from project work and from how Salesforce describes each area.
Feature area | Pharma and biotech | MedTech |
|---|---|---|
Trial recruitment and enrollment | High | Medium (device trials) |
Medical inquiries | High | Medium |
HCP engagement and call planning | High | Medium |
Territory and sales planning | Medium | High |
Device tracking and field inventory | Low | High |
Account profitability and contracts | Medium | High |
Patient support programs | High (specialty drugs) | Medium (implants, therapy devices) |
Medtech companies often care most about sales planning, field inventory and contracts, while pharma companies lead with HCP engagement and patient services. If you’re a device maker, our write-up on transforming medical device operations on Salesforce shows what that looks like in practice.
Life Sciences Cloud Pricing Compared With Health Cloud
Most comparisons miss this: the 2 products sit on the same price ladder. These are US list prices per user per month, billed annually, from the Life Sciences Cloud pricing page and the Health Cloud pricing page as of October 2026.
Edition | Life Sciences Cloud | Health Cloud |
|---|---|---|
Core | $350 | $350 |
Advanced | $525 | $525 |
Service Max | $700 | $700 |
Sales Max | $700 | $700 |
Sales & Service Max | $725 | $725 |
The difference is in what each edition includes and which add-ons you need. Life Sciences Cloud editions include life sciences data models, while Health Cloud editions include clinical and insurance data models.
The Customer Engagement add-on costs $150 per user per month, and Participant Recruitment and Enrollment is listed at $10,000 per org per year. The 3 Max editions on both sides bundle Agentforce, Data 360 and Slack Enterprise+, while Core and Advanced sell Agentforce as an extra.
So Life Sciences Cloud pricing for a pharma field team is usually the edition plus the Customer Engagement add-on. Salesforce marks these prices as informational and subject to change, and most enterprise deals are negotiated. Treat the table as a starting point for budgeting, then get a quote.
How Agentforce Works in Each Cloud
Both products now ship with their own flavor of Agentforce, and the agents follow the same split as the clouds. On the pricing pages, Agentforce for Life Sciences Cloud and Agentforce for Health Cloud are sold separately on Core and Advanced, and included in the Max editions.
On the life sciences side, the agents work on rep prep, call recaps, next best actions and answers to medical and product questions drawn from approved content.
Salesforce has also announced more for this side. According to a September 2026 HIT Consultant report, Regulated Content Management enters early access in October 2026, with general availability in 2027. It checks draft promotional copy against approved claims before medical, legal and regulatory review.
The same report lists a Command Center for Life Sciences and a Life Sciences MCP for 2027. The MCP opens life sciences workflows to tools like Slack, Microsoft Teams and AI assistants outside Salesforce.
On the Health Cloud side, agents focus on patient and member service: scheduling, benefits questions, care gaps and intake. Salesforce’s earlier guide page called Regulated Content Management a 2026 release, so dates have already moved once. Treat any roadmap date as a target, and plan around what’s generally available on the day you sign.
Compliance: HIPAA, GxP and Part 11
Both products appear on Salesforce’s list of HIPAA covered services in its Business Associate Addendum restrictions. So PHI can live in either one under a signed addendum, as long as you follow the restrictions and configure the org correctly.
Life sciences adds rules that healthcare providers rarely face. Clinical trial systems may fall under GxP expectations and 21 CFR Part 11 rules on electronic records and signatures. Salesforce supplies tools that support those programs, such as audit trails and e-signatures, but a validated system comes from your configuration, testing and procedures.
Hosting is worth a question too. Salesforce says the Customer Engagement add-on runs on Hyperforce, its public cloud infrastructure. Global pharma companies with data residency rules in the EU or Asia should confirm which regions their org and any AI processing will use before contracts are signed.
Treat any claim that a platform is “Part 11 certified” with caution. Part 11 is a regulation you comply with through your process, and no vendor certificate replaces your own validation work.
One more rule shows up in both clouds. If you use Agentforce with PHI, the restrictions page requires Data Masking in the Einstein Trust Layer and rules out using the AI to predict a person’s health condition. Build those rules into your Agentforce governance framework before agents go live.
Where Veeva Fits Into the Decision
Many pharma companies are reading about Life Sciences Cloud because of Veeva. For years, Veeva’s CRM ran on the Salesforce Platform. That partnership’s term ended on 1 September 2025, and Veeva now sells Vault CRM on its own platform.
On 3 March 2026, Veeva moved the end-of-support date for Veeva CRM from September 2030 to the end of December 2029. Every company on it now has to choose a new home before then: Vault CRM, Life Sciences Cloud or another option.
Health Cloud stays out of this decision. It was never a Veeva CRM replacement, because it doesn’t do pharma field engagement. If your team is weighing a move, compare Vault CRM against the Customer Engagement add-on, and plan the data migration early, because HCP, call and sample histories carry years of compliance records.
Give the decision a real timeline. Field teams need training, territories need rebuilding and integrations with HCP reference data need testing, so most companies won’t want to start a move in 2029.
What Implementation Looks Like for Each Cloud
The 2 projects look alike on the surface: discovery, data model design, integration, testing and rollout. The work inside each phase is where they part ways.
Phase | Life Sciences Cloud project | Health Cloud project |
|---|---|---|
Core data | HCP and HCO accounts, affiliations, territories, products | Patients or members as person accounts, care teams, coverage |
Key integrations | HCP reference data (such as IQVIA OneKey), ERP, specialty pharmacies, trial systems | EHR feeds, claims, scheduling, labs |
Users | Reps, KAMs, MSLs, medical information, hub staff, clinical operations | Care coordinators, nurses, contact center agents, outreach teams |
Devices | iPad app with offline use for field teams | Desktop and console work in clinics and contact centers |
Compliance work | HIPAA plus GxP, Part 11 validation and promotional review | HIPAA plus payer and provider rules |
Hardest part | HCP data quality and field adoption | EHR data mapping and care workflow design |
In both cases the data foundation decides the outcome. A Life Sciences Cloud project with messy HCP affiliations produces bad call plans, and a Health Cloud project with duplicate patients produces bad care plans. We cover the provider side in more depth in what Health Cloud consultants actually deliver.
Plan for life after go-live, too. Salesforce ships 3 releases a year, and both products are changing names and adding agents fast, so someone has to own release reviews. That’s the job Salesforce managed services usually picks up.
How to Choose: 6 Questions
Work through these in order. The first 2 settle most cases.
- Do you make a therapy or a device? If yes, start with Life Sciences Cloud. If you deliver or pay for care, start with Health Cloud.
- Do you have reps or MSLs calling on healthcare professionals? That points to the Customer Engagement add-on.
- Do you run clinical trials or recruit participants? The clinical tools sit in Life Sciences Cloud.
- Do you run a patient program? Check who owns it. A manufacturer hub fits Life Sciences Cloud, a provider care program fits Health Cloud.
- Do you already run Health Cloud? Map each current use case to a product before buying anything new.
- Where does your data live today? EHR feeds, specialty pharmacy data and HCP reference data shape the integration design more than the license choice does.
Answer yes to the first 3, and the Life Sciences Cloud vs Health Cloud question is settled. If you’re split across questions 4 and 5, you may need both.
Questions to Ask Your Salesforce Account Executive
Pricing pages and product guides only go so far. Before you sign, get written answers to these, because they change from deal to deal and they’re hard to fix after go-live.
Question | Why it matters |
|---|---|
Which edition includes the data models and features on our use case map? | Core and Advanced differ in sandboxes, security tools and AI credits |
Is Agentforce included, or sold as an extra? | Max editions bundle it, Core and Advanced don’t |
How many Flex Credits come with the edition, and what does an agent action cost? | AI use draws down credits, and overages add up |
Do we need both Life Sciences Cloud and Health Cloud licenses? | Teams running both need clear terms for shared users |
Which roadmap features are generally available today? | Regulated Content Management and the Command Center are still dated releases |
Where will our data and AI processing be hosted? | Data residency rules vary by country |
What happens to our current Health Cloud for Life Sciences features? | Protects you from paying twice for the same work |
Keep the answers with your contract. Salesforce product names, bundles and roadmaps have changed several times since 2023, and the Salesforce Life Sciences Cloud you buy should match the one in writing.
Mistakes We See When Teams Pick a Cloud
These come up in almost every life sciences assessment we run.
- Choosing by the word “health”. A pharma company buys Health Cloud because it handles patient data, then finds it has no field engagement or medical inquiry tools.
- Building a hub from scratch. Teams rebuild benefits verification and program tracking on custom objects when the patient services tools already exist.
- Treating the rename as a new product. A buying committee assumes the new Agentforce name is a separate purchase and delays the decision to compare 2 things that are the same.
- Skipping the Health Cloud audit. An org on Health Cloud for Life Sciences adds new licenses without checking which current features overlap.
- Leaving validation to the end. GxP and Part 11 testing gets squeezed into the last 2 weeks and delays go-live.
- Ignoring HCP data quality. Field adoption fails because reps don’t trust the account and affiliation data in front of them.
Every one of these is avoidable with a use case map done before the license conversation.
Can You Run Both Clouds Together?
Yes. Salesforce lists Health Cloud as a related product on its Life Sciences Cloud page, and both run on the same platform with Data 360, MuleSoft, Tableau and Agentforce available to each.
A common pattern is a large manufacturer using Salesforce Life Sciences Cloud for commercial and medical teams while keeping an older patient program on Health Cloud until it’s ready to move. Another is a health system with a research arm that recruits trial participants.
The cost of running both is complexity: 2 data models, 2 license lines and more integration work. A shared customer profile in Data 360 for healthcare and life sciences keeps the 2 sides from building separate patient and HCP records. Ask your account executive how licenses work across both before you design, because that answer changes from deal to deal.
Related Case Studies
These VALiNTRY360 projects ran on Salesforce in healthcare and life sciences settings.
TrialSpark: clinical trial patient operations
TrialSpark ran clinical trial patient operations on Salesforce and reached 85% patient engagement in the first month. Read the TrialSpark case study.
AthenaPsych: Health Cloud as the EMR replacement
AthenaPsych replaced its EMR with Salesforce Health Cloud and now schedules 80% of patients on the first call. Read the AthenaPsych case study.
Tri-County Hearing Services: reaching every patient
Tri-County Hearing Services used a Health Cloud implementation to reach every patient 7 times in 60 days. Read the Tri-County Hearing case study.
Conclusion: choose the cloud around the work
Salesforce Life Sciences Cloud fits manufacturers that need clinical trial operations or engagement with healthcare professionals. Health Cloud fits care providers and payers. If you’ve already built a patient support hub on Health Cloud, check what works today before moving anything.
A migration also affects patient records and the way your teams work. Start with your current use cases, then choose the editions and add-ons that support them.
100+ certified professionals
At VALiNTRY360, our Salesforce consultants work with healthcare and life sciences organizations to assess what should stay and what needs to change. We review existing Health Cloud setups, plan the data and access design, and help teams prepare for Life Sciences Cloud adoption while accounting for programs already in use.
Learn more about our people, Salesforce credentials and approach on our About Us page. If your team is comparing both clouds, we can help you map the workflows before committing to a migration.
Frequently Asked Questions
What is Salesforce Life Sciences Cloud?
Salesforce Life Sciences Cloud is an industry cloud for pharma, biotech and medtech companies. It covers clinical trial recruitment, medical affairs, HCP engagement, medtech sales planning and manufacturer-run patient programs on the Salesforce Platform. Salesforce now also calls it Agentforce Life Sciences.
What is the difference between Life Sciences Cloud and Health Cloud?
Life Sciences Cloud serves companies that make therapies and devices. Health Cloud serves providers, payers and public health agencies that deliver or pay for care. Life Sciences Cloud adds trial, medical and field engagement tools that Health Cloud doesn’t have.
Is Life Sciences Cloud the same as Agentforce Life Sciences?
Yes. Salesforce’s guide says Life Sciences Cloud is now known as Agentforce Life Sciences, and the developer guide uses the new name. US pricing pages still list Life Sciences Cloud editions, so you’ll see both names during the transition.
Is Health Cloud now called Agentforce Health?
Some Salesforce pages label Health Cloud as Agentforce Health, formerly Health Cloud. US pricing pages and edition names still say Health Cloud. Both names refer to the same product for providers, payers and public health agencies.
When did Salesforce Life Sciences Cloud become available?
Salesforce announced Life Sciences Cloud in October 2023 and made it generally available in June 2024. Life Sciences Cloud for Customer Engagement, the field rep add-on with an iPad app, became generally available on 11 October 2025.
How much does Life Sciences Cloud cost?
As of October 2026, US list prices run from $350 per user per month for Core to $725 for Sales & Service Max, billed annually. Customer Engagement adds $150 per user per month. Salesforce says prices can change, so get a quote.
Is Life Sciences Cloud more expensive than Health Cloud?
At list price, no. Both products use the same edition ladder, from $350 to $725 per user per month. Total cost differs through add-ons such as Life Sciences Cloud for Customer Engagement and Participant Recruitment and Enrollment.
What is Life Sciences Cloud for Customer Engagement?
It’s the add-on for pharma and medtech field teams, including reps, key account managers and MSLs. It runs as an iPad app with smart summaries, voice account prep, call recaps, audit trails and e-signatures, built on Hyperforce with Data Cloud and MuleSoft.
Can Health Cloud and Life Sciences Cloud be used together?
Yes. Both run on the Salesforce Platform, and Salesforce lists Health Cloud as a related product to Life Sciences Cloud. Companies sometimes keep a patient program on Health Cloud while commercial teams use Life Sciences Cloud, so confirm license terms before designing.
What was Health Cloud for Life Sciences?
It was a leaner Health Cloud package for life sciences, covering care programs, advanced therapy management, provider relationships, visit scheduling and sales agreements. Life Sciences Cloud now covers that ground with deeper tools. Existing customers should confirm support plans with Salesforce.
Should a patient support program run on Health Cloud or Life Sciences Cloud?
It depends on who owns the program. A manufacturer hub for patients on its therapy fits Life Sciences Cloud, while a provider or payer care program fits Health Cloud. Existing hubs on Health Cloud can stay until a move adds clear value.
Is Life Sciences Cloud HIPAA compliant?
Life Sciences Cloud is a HIPAA covered service under Salesforce’s Business Associate Addendum, so PHI can live there under a signed addendum. Configuration, access control, encryption and audit evidence stay your responsibility, and you must follow the published restrictions.
Is Life Sciences Cloud validated for GxP and 21 CFR Part 11?
Salesforce provides audit trails and e-signatures that support GxP and Part 11 programs. Validation comes from your own configuration, testing and procedures. No vendor certificate replaces that work, so plan validation into the project from the start.
Does Life Sciences Cloud replace Veeva CRM?
It’s one option. Veeva moved end of support for Veeva CRM to the end of December 2029, so companies on it must choose Vault CRM, Salesforce Life Sciences Cloud or another platform. Health Cloud isn’t a Veeva CRM replacement.
Is Life Sciences Cloud only for pharma?
No. Salesforce built it for pharma, biotech and medtech. Pharma teams lean on HCP engagement, medical inquiries and patient services, while medtech teams lean on territory planning, field inventory, device tracking, contracts and account profitability.