Converge Medical Technology provides game-changing technology with empowering personalized patient services as part of their supervised physical therapy programs that aim to change people’s lives.
GO LIVE DATE: Q1 2019
SOLUTIONS:
- Health Cloud
- Service Cloud
- IoT
CHALLENGE
As a firm focused on secure and user-friendly patient experiences, Converge Medical Technology asked VALiNTRY360 to deliver an end-to-end patient record management solution that would:
- Provide a user-friendly way to enter and track new leads throughout the sales and claims submittal process
- Manage medical records and monitors customer usage, progress, and satisfaction
- Deliver robust reporting and analysis
SOLUTION
VALiNTRY360 built a custom Health Cloud application that:
- Delivers real-time notifications for leads as they moved through the sales / submittal process
- Leverages custom objects with workflows to track claims
- Tracks patient engagement and service to ensure proper recertification
- Allows health coaches to connect directly with patients and track product usage, progress, and any changes in work capacity
- Generates audit logs to more efficiently manage inventory nationwide without the need for an ERP connection
- Tracks analytics for leads, revenue, customer satisfaction, and inventory
RESULTS
Improved inventory management
Greater insights into data such as leads, revenue, patient engagement, product usage
Health coaches connect directly to patients and track progress