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How Salesforce Health Cloud is Transforming Healthcare Industry

How Salesforce Health Cloud is Transforming the Healthcare Industry

The Salesforce Health Cloud is rapidly transforming the Healthcare Industry, Check this out to understand the perks of it.

We’re aware that the Healthcare industry has undergone a significant transformation ever since the installation of advanced technologies which are aimed at providing the best care and improved operations. But, the real game changer among these revolutionary advancements is the Salesforce Health Cloud.
It has redefined the way healthcare organizations manage their teams by specifically focusing on improving health outcomes and operational efficiency.

Our team in VALiNTRY360 is dedicated to provide integrated health software solutions to the organizations linked to the Healthcare Industry. With the help of Salesforce Health Cloud your organization can take one step further in its commitment to provide top-notch patient care and optimize administrative workflows.

In this blog, we will take a look at the ways in which Salesforce Health Cloud has brought a revolution in the healthcare industry, paving the way for a more seamless and patient-centric approach to healthcare management.

But, before we understand how it has transformed the HealthCare Industry, firstly let us comprehensively understand what Salesforce Health Cloud is!

Table of Content

What is Salesforce Health Cloud?

What is Salesforce Health Cloud

Salesforce Health Cloud is an inclusive patient relationship system, for the healthcare industry. It is equipped with cloud technology integrated with social and mobile innovations, which facilitates a smooth and personalized healthcare experience to the consumers including patients, payers, providers, administrators, and specialists. And, finally it is responsible for providing them with real-time access to vital information on any device, at any time.

Specially tailored for clinical settings and adhering to the FHIR standards, Salesforce Health Cloud Service ensures a secure environment where healthcare staff can effortlessly access both clinical and non-clinical data. This integration of crucial data empowers care providers to craft better, personalized healthcare journeys for their patients, fostering stronger relationships and trust.

Salesforce Health Cloud has emerged as a powerful and secure platform, transforming the healthcare landscape by offering personalized care journeys, enhancing patient-provider interactions, and empowering healthcare providers with actionable data-driven insights. With Salesforce Health Cloud, the future of healthcare has become more patient-centric, seamless, and efficient than ever before.

Key features of Salesforce Health Cloud

Key features of Salesforce Health Cloud

In this blog, we’ve discussed the Salesforce Health Cloud, what it is and why it is so necessary. Enlisted here are some of the key features of Salesforce Health Cloud that makes it a suitable choice for investors across the healthcare industry:

1 to 1 Customer Handling

It specializes in providing one to one customer relationship engagement, allowing healthcare organizations to provide individualized care and address specific patient needs effectively.

Care Coordination

Salesforce Health Cloud streamlines care coordination, among healthcare teams and providers, thus encouraging efficient workflows and improved patient outcomes.

Custom Mobile Apps

The platform enables the development of custom mobile applications, empowering patients to access essential healthcare services conveniently on their mobile devices.

Contact Center & Home Health

Salesforce Health Cloud facilitates seamless communication between contact centers and home health services, ensuring a continuous flow of information and support.

Patient and Member Engagement

The platform employs robust patient data models to consolidate essential information and provide a comprehensive view of each patient’s healthcare journey.

Utilization Management

Optimize resource allocation and utilization with the utilization management feature of Salesforce Health Cloud, leading to greater efficiency in healthcare operations.

Patient Data Models

The platform employs robust patient data models to consolidate essential information and provide a comprehensive view of each patient’s healthcare journey.

EHR & Claim Integration

By integrating with Electronic Health Records (EHR) and claim systems, Salesforce Health Cloud ensures a seamless exchange of critical healthcare data

Clinical Analytics

Leverage the power of data-driven insights to make informed decisions and enhance the quality of care provided.

Provider Relationship Management

Strengthen relationships with healthcare providers through effective management tools and real-time insights.

Customized & Secured Patient Community

Create secure patient communities to foster engagement, support, and collaboration among patients and healthcare professionals.

Care Provider Locator

Assist patients in locating suitable care providers, improving accessibility to healthcare services.

Salesforce Shield for PHI Data

Salesforce Shield ensures the utmost security and compliance when handling sensitive PHI (Protected Health Information) data.

Advanced Data Interoperability

Enable seamless data exchange between different systems, improving data accessibility and reducing operational complexities.


Use AI to Surface Data Insights

Leverage the power of Artificial Intelligence to surface valuable insights from healthcare data, enabling data-driven decision-making.

What makes Salesforce Health Cloud so unique?

What makes Salesforce Health Cloud unique

Salesforce Health Cloud serves as a comprehensive Electronic Health Record (EHR) system, representing a patient’s chart in a digital format. EHRs are dynamic and patient-centric records management solutions that ensure secure and real-time access to authorized stakeholders.

Unlike traditional EHR software lacking customization options or third-party integrations, the integration of EHR with Salesforce can significantly transform a patient’s healthcare journey.

Functioning as a secure platform, Health Cloud facilitates seamless retrieval of both medical and non-clinical health records. By providing actionable forecasts to promptly and efficiently address patients’ needs, it enhances healthcare delivery, resulting in improved patient outcomes and reduced readmissions.

 How can Salesforce Health Cloud benefit the HealthCare industry?

How can Salesforce Health Cloud benefits healthcare industry

Empowering the Healthcare Team

Salesforce Health Cloud revolutionizes patient care by enabling personalized connections across the healthcare network. It facilitates seamless communication through various channels and integrates crucial data like Electronic Health Records (EHR), treatment plans, and patient preferences to provide a comprehensive view of each patient’s healthcare journey. This empowerment fosters better patient experiences and improves overall health outcomes.

Quality Healthcare Journey

Health Cloud ensures a smooth and personalized healthcare journey for patients, from acquisition and onboarding to engagement and retention. By offering tailored services and personalized care, it establishes lasting patient relationships and enhances patient satisfaction, a crucial aspect for building trust and loyalty among members of leading insurance plans.

Streamlined Patient Engagement

Salesforce Health Cloud simplifies patient engagement by providing a unified action platform that connects people, data, and processes. Whether it’s registering patients or implementing therapy-specific services at scale, the platform streamlines processes, reduces complexity, accelerates innovation, and boosts the impact of patient support programs.

Enhancing Care Quality with a Unified Digital Platform

Health Cloud enhances care quality by linking sales, business operations, and patient services units with critical data and actionable insights. By streamlining commercial processes and improving patient connections, healthcare organizations can provide care more efficiently and personally.

Advancing Healthcare Momentum through Care Plans

Salesforce Health Cloud offers Care Plans, which provide healthcare teams with patient records and health progress data. These plans can be personalized and offered through various channels like health apps or websites. Care Plans offer a range of benefits, such as patient therapy, financial assistance, and wellness programs, aiming to improve care and support patient well-being.

Health Cloud Insurance

Salesforce Health Cloud introduces Health Cloud Insurance, tailored to payer-specific data models. It supports common data objects used in claims payment operations by health plans. The integration with multiple payment systems is particularly powerful for health plans serving various payment systems due to amalgamations. This feature allows a comprehensive view of members and offers advanced workflow management for streamlined payer engagement.

EHR helps Salesforce Health Cloud to digitally transform the HealthCare industry

How Salesforce Health Cloud uses EHR

Salesforce HealthCloud, being an Electronic Health Record (EHR) system, is equipped with advanced technology, making it an ideal tool for transforming the healthcare industry. Its capabilities can be harnessed in the following ways:

Install Health Cloud

Organizations can start implementing Health Cloud services by installing the Health Cloud package. The installation process includes setting up Health Cloud, integrating data, and ensuring privacy protection.

Build a Healthcare Team

Health Cloud aims to enable healthcare teams to collaborate more efficiently, know patients more deeply, and establish 1-to-1 connections throughout the entire care journey. The patient creation process depends on how the organization integrates back-end systems like EHR with Health Cloud, with two methods available for making patients.

Timeline View in Health Cloud

The Health Cloud Timeline View displays all the time events of a patient. Configurations allow attaching various events to the timeline by exposing fields on standard objects and choosing icons to describe the data. Filters can be applied to determine which events appear on the timeline and define the timeline configuration.

Patient Creation

In Health Cloud, each patient begins as a candidate for services, represented by a CandidatePatient__c record. Upon switching, the patient creation process generates an account and contact representing the patient, a case describing the care plan, and a care team associated with the care plan coordinator and patient contact. The candidate patient record is linked between the EHR system and Health Cloud using the medical record number.

Future Enhancements and Pricing 

Salesforce’s investment in the Healthcare and Life Sciences industry, including the acquisition of Mulesoft, ensures that future enhancements are on the horizon. Health Cloud pricing starts at $300.00 per month, per user, with a free trial available.

 In a Nutshell

Salesforce Health Cloud has a profound impact on

  • Healthcare entities
  • Providers
  • Payers
  • Pharma companies

through Health Cloud’s innovative features like

  • Care Plans and
  • Timeline View

Join us on this transformative journey and embrace the power of Salesforce Health At VALiNTRY360, we are here to guide and support you every step of the way as you navigate the dynamic healthcare landscape with confidence and success. Together, let’s transform the healthcare industry and create a healthier, happier future for all.

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