Case Study: Converge Medical Technology
Medical Device Provider Makes Patient Management Less of a Pain in the Neck with Health Cloud
SOLUTIONS:
- Health Cloud
- Service Cloud
- IoT
Converge Medical Technology provides game-changing technology with empowering personalized patient services as part of their supervised physical therapy programs that aim to change people’s lives.
GO LIVE DATE: May 2019
Challenge
As a firm focused on secure and user-friendly patient experiences, Converge Medical Technology asked VALiNTRY360 to deliver an end-to-end patient record management solution that would:
- Provide a user-friendly way to enter and track new leads throughout the sales and claims submittal process
- Manage medical records and monitors customer usage, progress, and satisfaction
- Deliver robust reporting and analysis
Solution
VALiNTRY360 built a custom Health Cloud application that:
- Delivers real-time notifications for leads as they moved through the sales / submittal process
- Leverages custom objects with workflows to track claims
- Tracks patient engagement and service to ensure proper recertification
- Allows health coaches to connect directly with patients and track product usage, progress, and any changes in work capacity
- Generates audit logs to more efficiently manage inventory nationwide without the need for an ERP connection
- Tracks analytics for leads, revenue, customer satisfaction, and inventory
Results
Improved inventory management
Greater insights into data such as leads, revenue, patient engagement, product usage
