How Health Cloud Enhances Patient Engagement and Communication

Sep 14, 2023
  • Salesforce Health Cloud

Quality Healthcare places an extreme importance on effective patient engagement, management and communication.  It has been proven that patient-centered care improves health outcomes and fosters trust, satisfaction, and loyalty between the patient and caregivers. Healthcare providers worldwide are continuously seeking innovative ways to bridge the gap between patients and health information, and one remarkable solution to help make that happen is Salesforce Health Cloud

As part of the Salesforce ecosystem Health Cloud is revolutionizing patient-centered-care, patient engagement, and interoperability in healthcare. It empowers providers to deliver informed personalized care experiences, streamline workflows, strengthen relationships with patients, but most importantly improve the quality of care.  Depending on your healthcare setting Salesforce Health Cloud could provide two possible solutions within your practice.  They are:

  • In the case of a large health system or smaller practices which are part of a system Salesforce Health Cloud and EMR systems can work together to provide a comprehensive healthcare solution. While EMR systems focus on clinical documentation and patient records, Salesforce Health Cloud extends the capabilities by emphasizing patient engagement, care coordination, analytics, and customization, ultimately enhancing the overall quality of care and patient experiences. The integration between these systems ensures that healthcare providers have access to a holistic view of patient information while facilitating more effective communication and collaboration within healthcare teams.
  • In the case of independent general or specialty practices they are constantly striving to deliver the best medical caser and a seamless patient experience. For these practices an Electronic Medical Record (EMR) system creates too much complexity and fail to reach even the most basic minimum standard.  From unwieldy user interface to poor integrations and security concerns, independent practices need a better solution.  Salesforce Health Cloud offers an alternative EMR approach by addressing the needs of these customers  and ends up exceeding their expectations by delivery ease of use for both staff and patients in a seamlessly integrated always accessible, secure solution.

In this blog, we’ll explore how Salesforce Health Cloud is transforming the healthcare industry by enhancing patient engagement, supporting provider interoperability, and clinician and patient communication, all leading to better care outcomes and improved patient satisfaction.

Table of Content

What is Salesforce Health Cloud?

What is Salesforce Health Cloud?

Salesforce Health Cloud is a specialized customer relationship management (CRM) platform designed exclusively for the healthcare industry. It is part of the broader Salesforce ecosystem but tailored to the unique needs and challenges of healthcare providers, payers, and organizations.

At its core, Health Cloud serves as a central hub, a single source of truth, for managing patient information, interactions, and care journeys. It empowers healthcare professionals to access comprehensive patient profiles, including medical history, treatment plans, medications, and communication history, all in one secure and easily accessible place.

Here are some key features and capabilities of Salesforce Health Cloud:

Comprehensive Patient Profiles

Health Cloud consolidates patient data from various sources, such as electronic health records (EHRs), medical devices, and wearables, into a single, unified view. This 360-degree patient profile provides healthcare providers with a holistic understanding of each patient’s health status and history.

Personalized Care Plans

Personalized Care Plans With Health Cloud, healthcare teams can create personalized care plans tailored to individual patients’ needs. These plans can include treatment regimens, appointments, reminders, and educational resources, are all designed to enhance patient engagement and adherence to care and overall well-being .

Secure Communication

Health Cloud offers secure communication tools that enable providers to engage with patients through their preferred channels, including email, SMS, and telehealth. This fosters seamless communication between patients and care teams, reducing barriers to access and improving patient satisfaction.

Care Coordination

Healthcare providers can use Health Cloud to streamline care coordination among multidisciplinary teams. Whether it’s scheduling appointments, sharing test results, or collaborating on treatment plans, the platform facilitates efficient communication and collaboration.

Analytics and Insights

Analytics and Insights: Health Cloud provides robust analytics and reporting capabilities, allowing organizations to gain insights into patient outcomes, engagement levels, and operational efficiency. These insights drive data-driven decision-making and help improve the quality of care.

Secure Communication

Compliance and Security: Given the sensitive nature of healthcare data, Salesforce Health Cloud adheres to strict compliance standards, including HIPAA (Health Insurance Portability and Accountability Act). This ensures that patient data remains confidential and secure.

What Does the Salesforce Healthcare Cloud Feature?

What Does the Salesforce Healthcare Cloud Feature?

Salesforce Healthcare Cloud is a comprehensive solution designed to meet the unique needs and challenges of the healthcare industry. It offers a range of powerful features that empower healthcare providers to deliver top-notch patient care while maintaining the highest standards of data security and compliance. Let’s take a closer look at some of the key features:

1. 360-degree View of Patients

One of the standout features of Salesforce Healthcare Cloud is its ability to provide a 360-degree view of each individual patient. This means that healthcare providers have access to a holistic and up-to-date view of each patient’s medical history, treatment plans, and interactions with the healthcare system. This complete view allows for more personalized care, better-informed decision-making, improved patient engagement and much more cost-effective care.

2. Data Storage and Management

Healthcare organizations deal with vast amounts of sensitive patient data, making secure data storage and management paramount. Salesforce Healthcare Cloud offers robust data storage and management capabilities, ensuring that patient data is stored securely and is easily accessible only by specifically authorized personnel. This secure and centralized data repository streamlines workflow and enables healthcare providers to make data-driven decisions for better patient outcomes from any location 24 hours per day 7 days per week.

3. Care Team Assistance

Effective patient care often requires collaboration among various members of the care team, including physicians, nurses, specialists, and administrative staff. Often time this care team is not together in a single location. Salesforce Healthcare Cloud facilitates seamless communication and collaboration by providing a platform where care teams can coordinate care plans, securely share information, and communicate with each other and with patients from anywhere. This real-time collaboration ensures that all members of the care team are on the same page with the latest test results and information leading to more coordinated and efficient care delivery.

4. HIPAA Compliance

Healthcare providers must adhere to strict regulations, including the Health Insurance Portability and Accountability Act (HIPAA), to protect patient privacy and data security. Salesforce Health Cloud is designed with HIPAA compliance in mind, ensuring that all patient data is handled in a way that meets or exceeds all regulatory requirements. This compliance provides peace of mind for healthcare organizations, knowing that patient data is safe and secure.

How does Salesforce Healthcare Cloud Enhance Patient Care?

Benefits of Positive Patient Engagement

Salesforce Healthcare Cloud has emerged as a game-changer in the healthcare industry, addressing the unique challenges faced by providers and revolutionizing patient care in the following ways:

1. Customization and Personalization

Health Cloud can be customized to match the specific workflows and needs of the practice. This flexibility enables practices to tailor the system to fit their unique requirements, making it easier to adapt to changing industry regulations and standards.

2. 360-Degree patient view

One of the standout features of Health cloud is its data architecture which supports the aggregation of patient data from various sources to provide a unified view giving the physicians a complete picture of a patient’s medical history, current health status, medications, treatment plans, and more. This information empowers physicians to make well-informed decisions quickly.

3. Care Coordination

Health Cloud allows the ability for physicians and care teams to collaborate effectively by sharing information and updates about patients to enhance care coordination, reduce duplication of tests or treatments, and ensures that all members of the care team are on the same page regarding the patient’s care.

4. Patient Engagement

Health Cloud provides tools for patient engagement, allowing physicians to communicate with patients through secure messaging, telehealth appointments, and online portals. Patients can access their medical records, test results, and appointment schedules, which leads to better patient satisfaction and empowerment.

5. Referral Management

Health Cloud helps facilitate the management of patient inbound and outbound referrals with specialists and other healthcare providers to ensure timely engagement of the patient leading to better care.

6. Appointment Scheduling

Salesforce Scheduler with Salesforce Health Cloud helps healthcare organizations enhance patient scheduling by automating and optimizing the appointment booking process, improving patient experiences, and increasing operational efficiency. It ensures that patients receive timely and appropriate care while helping healthcare providers manage their resources effectively.

7. Compliance and Security

Salesforce Health Cloud is designed to meet healthcare industry regulations and security standards, including HIPAA compliance. This ensures that patient data is kept secure and private.

8. Integrations with other systems

Health Cloud can integrate with other systems like eligibility verification, ePrescribing, eLab Orders, Text messaging, billing systems, and other software solutions used by the practice, reducing the need for duplicate data entry and ensuring data consistency.

9. Analytics and Insights

Health Cloud’s analytics capabilities provide clinical insights that support evidence-based decision-making and the most effective patient care. By analyzing patient data, healthcare providers can identify high-risk patients, predict disease progression, and intervene proactively. This proactive approach can prevent hospital readmissions and improve overall patient care quality.

10. Mobile Access

With Health Cloud, patient care is not confined to the walls of a healthcare facility. Patients and the entire care team can access a patient’s health information, schedule appointments, and communicate with one another anytime, anywhere, through secure portals and mobile apps. This flexibility promotes continuous engagement and empowers patients to take an active role in their healthcare journey.

Benefits of Positive Patient Engagement

With Health Cloud, patient care is not confined to the walls of a healthcare facility. Patients and the entire care team can access a patient’s health information, schedule appointments, and communicate with one another anytime, anywhere, through secure portals and mobile apps. This flexibility promotes continuous engagement and empowers patients to take an active role in their healthcare journey.

1. Enhanced Health Outcomes

When patients are actively engaged in their healthcare journey, the result is often improved clinical outcomes. Health Cloud enables providers to create a holistic view of each patient’s health history, treatments, and care plans. This comprehensive understanding allows for more personalized care, early intervention, and proactive health management

Patients who feel connected to their healthcare providers are more likely to adhere to treatment plans, follow up on preventive care measures, and better manage chronic conditions. As a result, healthcare providers using Health Cloud can expect to see reduced hospital readmissions, fewer complications, and overall better patient health.

2. Informed Decision-Making

Informed decision-making is a cornerstone of patient-centered care. Health Cloud provides a secure platform where patients can access their health records, lab results, and treatment plans. This transparency equips patients with the knowledge they need to actively participate in their care decisions.

Additionally, Health Cloud’s communication tools enable providers to share educational resources, appointment reminders, and medication instructions in real-time. Patients are empowered to make informed choices about their health, treatment options, and lifestyle modifications, leading to better treatment adherence and overall wellness.

3. Increased Patient Satisfaction

Patient satisfaction is a crucial metric for healthcare providers, and positive patient engagement significantly contributes to higher satisfaction rates. With Health Cloud, providers can offer a seamless and patient-centric experience. Patients can easily communicate with their care teams, schedule appointments, and access their health information from a user-friendly interface.

The convenience and accessibility offered by Health Cloud enhance the patient experience, leading to higher levels of satisfaction. Happy patients are more likely to recommend their healthcare providers to others, boosting the reputation and growth of healthcare organizations.

4. Effective Disease Management

Managing chronic diseases is a long-term endeavor that requires continuous patient engagement. Health Cloud’s features support healthcare providers in delivering ongoing care and monitoring to patients with chronic conditions. Care plans and reminders can be customized to each patient’s specific needs, ensuring they stay on track with their treatments and appointments.

Through secure messaging and telehealth capabilities, Health Cloud allows healthcare teams to stay connected with patients, address concerns in real-time, and provide necessary guidance. This proactive approach to chronic disease management not only improves patient outcomes but also reduces the burden on healthcare resources.


In a healthcare landscape that demands seamless communication, personalized care, and patient-centricity, Salesforce Health Cloud emerges as a game-changing solution that empowers providers to meet and exceed these expectations. As we conclude our exploration into the transformative capabilities of Health Cloud, it’s clear that the platform isn’t just another tool; it’s a catalyst for digital transformation that will revolutionize patient engagement and communication.

Health Cloud’s ability to centralize patient data, enable collaborative care, and provide insights for informed decision-making equips healthcare providers with a powerful ally in delivering exceptional patient experiences. With features like care coordination, patient journeys, and real-time engagement, Health Cloud transforms patient relationships from episodic encounters into ongoing, meaningful connections.

As we’ve seen, the benefits extend beyond an individual healthcare provider’s office. Patients themselves become active participants in their care, with access to their health information, appointment scheduling, and secure communication with their care team at their fingertips 24 hours per day 7 days per week. This level of engagement fosters trust, improves adherence to treatment plans, and ultimately leads to better health outcomes.

In the fast-paced and data-driven world of healthcare, Health Cloud ensures that providers have the tools they need to deliver care that is not only high-quality but also deeply personalized. It simplifies the complex and provides a comprehensive view of each patient, allowing healthcare professionals to focus on what truly matters: the well-being of the individuals they serve.

As we look to the future of healthcare, it’s clear that patient engagement and communication will remain at the heart of any successful healthcare strategy. Salesforce Health Cloud stands as a beacon of innovation, guiding healthcare providers toward a future where patients are partners, communication is seamless supporting total interoperability of an entire caregiving echo system

To harness the full potential of Health Cloud and transform your healthcare practice, consider partnering with VALiNTRY360. Our expertise in healthcare technology can help you navigate the path to enhanced patient engagement and communication, ensuring that your patients receive the care they deserve. The technology also supports accurate and timely information required by payors to help maintain a steady flow of payment for services, vital to all cargivers

In closing, as the healthcare industry continues to evolve, Salesforce Health Cloud shines as an example of healthcare digital transformation. Solutions like Salesforce Health Cloud serve by guiding healthcare providers toward a future where patients are partners, and communication is seamless supporting the best quality of care.

To harness the full potential of Health Cloud and transform your healthcare practice, consider partnering with VALiNTRY360. Our expertise in healthcare technology can help you navigate the path to enhanced patient engagement and communication, ensuring that your patients receive the care they deserve.

Notice: ob_end_flush(): failed to send buffer of zlib output compression (0) in /home/valintry360/public_html/wp-includes/functions.php on line 5420