- Salesforce Dreamforce
Salesforce’s Day 1 announcement of Agentforce at Dreamforce came with great excitement. Amidst the buzz, Einstein wigs, and Trailblazer forest crowds, five key components of Agentforce stand out: topics, actions, the reasoning engine, a management dashboard, and the underlying data. These elements suggest powerful new use cases for customers. However, the question remains: is Agentforce truly new technology or just an enhancement of existing features?
- Topics: These define the subject areas an agent can explore, covering modules, objects, processes, and systems.
- Actions: Automations that Salesforce users are familiar with. The demo focused on flows and Mulesoft integrations.
- Reasoning Engine (“Atlas”): This component makes Agentforce feel like new tech. It appears to let Agents self-select the best actions, although details were vague in the demo.
- Management Dashboard (“Omni Supervisor”): While polished, it seemed to repurpose existing tools rather than introduce something groundbreaking.
- Data Cloud: Perhaps the unsung hero or challenge. It powers Agentforce’s insights, but many customers face issues with incomplete or unclean data.
Together, these components create an appealing vision of Agents seamlessly helping users daily. As a top Salesforce partner, we’re excited to implement this vision for our clients. Is Agentforce a major leap in technology, though? That probably matters less than how well we can use it to get technology out of the way and help real people create valuable connections with each other.