Case Study

Providing hearing solutions customized to every patient’s specific needs, Tri-County Hearing Services utilizes state-of-the-art testing and fitting equipment to provide clients with an unsurpassed level of comprehensive hearing care on the leading edge of hearing technology.



GO LIVE DATE: August 2019

LOCATION:   Leesburg, FL USA

EMPLOYEES: <10

INDUSTRY:  Health Care / Audiology

SOLUTIONS: Health Cloud / Sales Cloud / High Velocity Sales


Challenge

Solution

This implementation provided the customer the ability to:

  • Automate routine sales tasks
  • Create visibility for email and calendar activity in Salesforce

VALiNTRY helped Tri-County Hearing Services create success by:

Customer Product image

1313x600

  • Customizing Health Cloud's Patient Relationship Management (PRM) functionalities specifically to the Hearing Aid & Audiology vertical

  • Overlaying High Velocity Sales to enable timely follow up with patients

Results

As a result of VALiNTRY's efforts, Tri-County Hearing Services has experienced:

Locations Strong in Central

Florida Region

Ability to touch each patient 7x in 60 days, without the need for significant programming

  • Elimination of Excel spreadsheets for customer tracking

  • Automatic assignment of leads to Care Coordinators via APIs/Automation

  • Improved visibility and transparency into the PRM process leading to greater accountability for all employees

  • Ability to personalize customer cadences without outside assistance

Plus

Working with the team at VALiNTRY360 was great! They were able to leverage their knowledge of healthcare and help us customize our Salesforce Health Cloud environment as well as our High Velocity Sales package. Would definitely recommend them as they were really nice, easy to work with, offered support, and enabled us to get the most out of our Salesforce instance. Our business is now growing much faster because of what VALiNTRY360 helped us build.

- Kevin Reiser

President

Ready to Create Your Own Success?

We love helping clients successfully implement and configure Salesforce products like Health Cloud, Sales Cloud, Pardot, and more.  And we've had a lot of experience doing just that.  So let's connect and discuss how we can help you!

Copyright © 2021 VALiNTRY Services, LLC. 1201 South Orlando Avenue, Suite 440 Winter Park, FL 32789 USA. All other Trademarks are property of their respective owners. Salesforce, Sales Cloud, and others are trademarks of salesforce.com, inc., and

are used here with permission. Logos do not imply endorsement unless explicitly noted. 1-800-360-1407