Agentforce
Managed Services

This feature refines prompts, knowledge assets, and policies using structured, repeatable tuning cycles. It keeps Agentforce aligned with brand standards, regulatory needs, and evolving business rules while improving accuracy and consistency across all interactions.

• Scheduled prompt reviews informed by real interaction outcomes and feedback loops.
• Knowledge base curation to lower error risk and remove outdated references.
• Policy and compliance updates embedded directly into agent behavior logic.
• A/B testing frameworks to compare alternative prompt or configuration versions.

Industries with strict or fast-changing regulations such as financial services, healthcare, insurance, and the public sector gain strong value from this disciplined tuning approach powered through Salesforce Managed Services.

This capability strengthens how Agentforce orchestrates workflows across Salesforce and connected systems. It ensures agents trigger the right automations and integrations smoothly, reducing friction, preventing unstable handoffs, and improving process efficiency across enterprise environments.

• Mapping of critical business workflows to Agentforce actions and automated flows.
• Optimization of integrations across CRM, ticketing, ERP, and data platforms.
• Guardrails to determine when to call a flow, escalate to a human, or pause an action.
• Performance reviews that remove redundant tasks and reduce overall cycle times.

Process-heavy organizations such as manufacturing, logistics, telecom, and multi-system enterprises gain the most efficiency from this end-to-end optimization supported by Salesforce Managed Services.

This feature enforces strict controls over how Agentforce accesses data and performs actions. It reduces risk through permissions, masking, auditing, and compliance updates, keeping AI behavior secure and aligned with enterprise governance needs.

• Channel-specific settings for tone, response depth, and formality.
• Shared intents, outcomes, and escalation rules across every channel.
• Load-handling strategies to manage conversation spikes without quality loss.
• Experience scorecards comparing satisfaction and resolution rates by channel.

Brands with omnichannel engagement such as retail, D2C, travel, and hospitality see major gains from governed multi-channel AI operations delivered through Salesforce Managed Services.

This feature applies strict security and compliance controls around how Agentforce agents access data, take actions, and present information. It reduces operational risk while still supporting productive and intelligent agent behavior across your salesforce solutions.

• Role-based and attribute-based access controls tied to agent permissions.
• Data masking and redaction applied to sensitive or regulated information.
• Audit trails capturing every important decision, update, or transaction.
• Policy packs aligned with frameworks such as GDPR, HIPAA, and PCI.

Organizations in security-sensitive sectors such as banking, healthcare, government, and large enterprises gain strong risk reduction from this controlled setup under managed services.

This capability ensures Agentforce remains stable as usage grows across teams, regions, and use cases. It focuses on capacity planning, redundancy, and failover strategies to support uninterrupted AI operations in expanding digital environments.

• Capacity planning and load modeling guided by projected interaction volume.
• Resilience patterns such as fallback flows and graceful degradation options.
• Environment management across dev, test, staging, and production agents.
• Routine chaos and failover drills to validate continuity and recovery strength.

Fast-growing organizations, including global SaaS providers, large B2C brands, and digital enterprises gain clear benefits from this reliability framework supported by Agentforce Managed Services.